Wellness Coach - North Brandon Family YMCA

Description

Working under the direction of the Wellness Director, in a team-oriented, high volume, fast-paced, fitness driven role, the Wellness Coach provides exercise guidance and assistance to members on the wellness floor. The Wellness Coach assists members in their health and wellness journey through member engagement, orientation assessments and providing a safe and clean environment for all to use. They consistently exhibit behaviors and attitudes that are consistent with the YMCA Mission and policies of the Association.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Wellness Center Operations:

• Runs programs in adherence to the Association operating policies and procedures.
• Cleans fitness equipment and any wellness related rooms/areas each shift, or as requested by supervisor/leadership.
• Logs any broken equipment and communicates findings to the Wellness Director.
• Ensures that the highest quality of service is provided to all members and guests.
• Performs any other duties as assigned by the Wellness Director or leadership staff.
• Follows YMCA policies and procedures regarding proper workout attire, footwear, safety, health and welfare of members, program participants, guests and staff; responds to emergency situations in accordance to facility policies and certification requirements.
• Completes all job related meetings and trainings as required.
• All job related certifications are maintained and kept in an active status.

Member Engagement and Orientations:

• Conducts member orientations, to include, but not limited to, sharing operating hours, group exercise schedules, and instruction on proper use of equipment. Makes recommendations that are within the coach's scope of experience and education.
• Provides and manages health objectives to help members maximize and maintain healthy lifestyles.
• Provides continuous education regarding "risk factor" modification and pre-established goal accomplishments to participants.
• Collects and analyzes data to identify member needs to encourage healthy lifestyles. Assists participants in creating goals that are achievable.
• Demonstrates, confidentiality, between the coach and the member.

Safety and Risk Management:

Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff.

• Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision.
• Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable.
• Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies.
• Maintain proper records, including certifications, meetings and trainings.
• Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff.

Requirements

POSITION REQUIREMENTS:

• Must be at least 18 years of age or older.
• Must be able to work at least 20 hours a month and be dependable.
• Display a cheerful and positive attitude.
• Understanding and knowledge of basic fitness equipment and exercises.
• Ability to communicate effectively, both orally and in writing.
• Smile and greet members as they enter the wellness floor.
• Walk the wellness floor and any other wellness areas continuously monitoring for any issues.
• Experience with active listening techniques and interpersonal skills.
• Make connections with members/guests/and program participants.
• Represent the YMCA in a positive manner.
• Prior work/volunteer experience in the fitness industry.
• Prior work/volunteer experience in customer service.
• Proficient in using email, internet and other PC related applications. Willing to learn and adapt to new technology.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
• Must be able to work flexible hours including evenings, weekends, and holidays as needed.
• Must obtain CPR, AED and First Aid within 30 days of employment and then maintain current certification.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to:

• Ability to plan, lead, and participate in classes and activities.
• Ability to verbally and physically communicate program content
• Ability to hear participant discussion and questions.
• Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting.
• Ability to lift equipment and perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, lifting, and reaching.
• Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility.
• Must have flexibility and the ability to adapt to changing circumstances
• Ability to lift and move a minimum of 50 pounds.
• Ability to stand for an extended period of time.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold.
• The noise level in the work environment is usually moderate.
• Availability to work flexible hours including evenings, weekends, and holidays as needed.