Call Center QA Lead & Training Coach
Courtesy Products, Inc.
TKC Holdings, Inc. is seeking a Quality Assurance Coordinator for its hybrid call center team in the St. Louis area. The role focuses on identifying agents not meeting quality standards and coaching needs, while analyzing trends to drive process improvements. The position reports to the Call Center Manager and requires developing training materials and call scripts in collaboration with upper management. A strong background in call monitoring and Microsoft Office is preferred. #J-18808-Ljbffr Courtesy Products, Inc.
Vacancy posted 6 days ago
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