Customer Service Representative

Responsibilities:
Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.


All Candidates must have:
Internet Service (cannot connect via WIFI)
Candidate must have a minimum of 25mbps upload and 25mbps download. Run an internet speed test at .
Core i3 with 16GB of RAM
Candidate must have Windows 10 or Windows 11 on the computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)


Qualifications:
THIS IS A REMOTE POSITION!! All candidates must reside in the Jacksonville, FL market.
Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications.
Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.


Candidates are required to provide their own equipment for this role.
All Candidates must have:
Internet Service (cannot connect via WIFI)
Core i3 with 16GB of RAM
Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at
Candidate must have a minimum of Windows 10 on computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)