Student CARE Specialist

Program Specialist

Requisition ID
req36842

Working Title
Student CARE Specialist

Position Grade
12

Position Summary

Reporting to the Student CARE Coordinator this position promotes student wellbeing, safety and security by working with campus stakeholders to address student support, concerns, and behavior. This position collaborates with campus partners, including: UNM Police, Office of University Council, Student Health and Counseling, Emergency Management, Compliance Ethics and Equal Opportunity, Dean of Students', Student Affairs departments and other staff and faculty as needed. This position CARE plans and performs case management duties related to student CARE cases.


Duties and Responsibilities:

• Serves as the primary liaison for the Campus Assessment Response Education (CARE) Team. Responsible for planning, coordinating, and hosting bi-weekly CARE meetings with campus partners.
• Gathers and assesses data from diverse sources, such as incident reports, security personnel, academic staff, Student Affairs personnel, and other relevant parties, to form a thorough student case conceptualization.
• Follows industry standards to evaluate reports appropriately, create follow-up actions, and facilitate case management and documentation regarding student cases.
• Oversees a caseload of Student CARE cases. Creates CARE Actions, provides follow up and supports students, staff, and faculty in navigating University processes and procedures.
• Facilitates effective communication and information sharing among team members and other relevant stakeholders, ensuring confidentiality and adherence to privacy regulations.
• Maintains detailed and accurate records of student CARE cases, documenting the team's actions, decisions, and follow-up activities.
• May serve as a Respondent Support Specialist who works with respondents in Title IX cases through the Compliance Ethics and Equal Opportunity Office.
• Plans, coordinates, promotes, and provides training, promotional events and programs to educate students, staff, and faculty on supporting, and addressing student behaviors and concerns.
• Serves as Campus Security Authority as outlined by the Clery Act.
• Performs job-related duties as assigned.

See the Position Description for additional information.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• If located at the UNM Children's Campus, successful candidate must pass a comprehensive post-offer, pre-employment criminal and New Mexico Children, Youth and Families Department (CYFD) fingerprint background check, and a continued successful status will be verified by periodic future background checks.

Minimum Qualifications

High school diploma or GED; at least 6 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

Preferred Qualifications

• A Bachelor's degree in counseling, social work, higher education, college student affairs, or related fields.
• Direct experience in case management, social work, counseling, residence life and on-campus student housing, student conduct, or student affairs is strongly preferred.
• Experience as a member of a Behavioral Intervention Team or CARE Team assisting students in a university setting.
• Familiarity with legal issues impacting students, staff and faculty at a university.
• Familiarity with higher education case management systems.

Knowledge, Skills, and Abilities Required

• Demonstrated experience in case management, risk management, or crisis intervention.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to manage sensitive situations with tact and empathy.
• Ability to maintain confidentiality, exercise sound judgment, and handle high-pressure situations calmly and professionally.
• Knowledge of relevant legal and regulatory requirements related to threat assessment and campus safety.
• Familiarity with emergency response protocols and crisis management procedures.
• Leadership and team management skills to guide a multidisciplinary group of professionals.
• Strong organizational and analytical skills, with the ability to prioritize tasks and manage multiple cases simultaneously.
• Skill in the use of personal computers and related software applications, including database management and reporting tools.

Additional Requirements

Campus
Main - Albuquerque, NM

Department
Dean of Students (670A)

Employment Type
Staff

Staff Type
Regular - Full-Time

Term End Date

Status
Exempt

Pay
Monthly: $3,844.53 - $5,399.33

Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required
Yes

For Best Consideration Date
6/15/2026

Eligible for Remote Work
No

Eligible for Remote Work Statement

Application Instructions


Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Please attach Resume, Cover Letter, References

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit Refer to for a definition of Regular Staff.