General Manager

DESCRIPTION

POSITION TITLE : General Manager
REPORTS TO : Area General Manager /Regional Director of Operations / Chief Operating Officer / Owner


POSITION SUMMARY


The General Manager is responsible for all aspects of hotel operations, including guest and employee satisfaction, financial performance, cost control, and sales and revenue generation. This role requires providing strategic planning and leadership across all departments to support a positive service culture and maximize operations. The General Manager ensures the implementation of Vista Host and brand strategies to meet or exceed guest expectations and fosters relationships with key customers.


WHO IS VISTA HOST?


Vista Host is a Hotel Management & Development Company established in 1977. With nearly 20+ hotels in our growing portfolio, we believe that with a shared vision, anything is possible.


THE VISTA HOST PROMISE


"We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. Through these efforts, we will empower and always advocate for every person's experience, resulting in their heartfelt desire to return."


WHO IS THIS POSITION FOR?


The General Manager role is best suited for individuals who:

• Are driven by achieving results through motivating and enrolling the commitment of others.

• Are strong self-starters who can adapt quickly to changes in goals or outcomes.

• Have a sincere appreciation for people and their unique motivations, using collaborative decision-making processes.

• Enjoy a fast-paced, results-oriented environment where multiple projects occur simultaneously.

• Are motivating team builders and effective communicators with a persuasive and engaging approach.

WHY WORK FOR US?

• Competitive salary with quarterly performance-based bonuses.

• Health, Dental, Vision, and Life Insurance.

• Long/Short Term Disability Coverage.

• Vacation, Sick, and Holiday Pay.

• 401k Program.

• Free, Third-Party Employee Assistance Program (personal and professional).

• Opportunities for growth and career development within Vista Host's portfolio.

DUTIES AND RESPONSIBILITIES

• Oversee all hotel operations in accordance with the organizational chart, ensuring compliance with SOPs, policies, and service standards.

• Lead initiatives related to capital projects, renovations, brand enhancements, and customer service improvements.

• Manage the hotel's profitability, ensuring that revenue and guest satisfaction targets are met or exceeded.

• Make decisions that align with the best interests of the hotel ownership and set both short- and long-term strategic goals for the property.

• Implement improvement actions and cost-saving measures.

• Analyze P&L statements and business reports, implementing strategies to enhance financial performance.

• Maximize room yield and revenue through effective sales practices and yield management programs.

• Manage procurement of supplies and equipment, negotiating contracts with vendors for essential services.

• Address guest complaints, ensuring effective service recovery procedures.

• Conduct regular briefings and meetings with department heads.

• Lead the hiring and development of key staff members, focusing on career progression and team effectiveness.

• Provide continuous coaching and leadership to the hotel team, driving results.

• Respond to audits and implement improvements for continual growth.

• Perform other duties as assigned by management.

POSITION REQUIREMENTS

• Proven ability to drive guest satisfaction, motivate teams, and maintain accountability.

• Strong understanding of hotel KPIs and financial metrics (Occupancy, ADR, RevPAR, GOP, CPOR, etc.), with the ability to translate data into actionable strategies.

• Familiarity with basic hotel accounting processes (Accounts Receivable, Accounts Payable, Cash Reconciliation, General Ledger, P&L Statements, etc.).

• Proficiency in Microsoft Office, particularly Excel, with the ability to manage and manipulate data.

• Strong communication skills, both written and verbal, with the ability to inspire and lead.

• Must be able to communicate effectively, both written and verbally.

• Must be able to stand for long periods.

• Must be able to lift up to 40 lbs.

• Must be able to move throughout the building, bend, stoop, and reach to assist staff in completing tasks as needed, with or without reasonable accommodation.

REQUIREMENTS

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person's experience to result in their heartfelt desire to return.