Spok System Engineers

Spok System Engineers

Remote

The two System Engineers-Spok System will provide technical expertise and support for implementing, configuring, and maintaining the Spok communication system and devices used for critical patient-care support to the Clinical Center. This role ensures the system operates efficiently and aligns CIT's requirements, maintaining flexibility and continuity of resources.

Key Responsibilities:

1. Serve as the technical lead for the Call Center systems
2. Install, configure, and maintain the Spok communication system.
3. Monitor system performance and troubleshoot issues as they arise.
4. Ensure system security and compliance with organizational policies.
5. Provide technical support and training to users.
6. Develop and maintain system documentation and procedures.
7. Collaborate with other IT teams to integrate Spok with other systems.
8. Perform regular system upgrades and patches.
9. Participate in disaster recovery planning and testing.
10. Provide on-call support as appropriate
11. Ensure cross-training and knowledge sharing within the team.

Qualifications:

1. Bachelor's degree in information technology, Computer Science, or a related field or seven years of relevant experience,
2. Experience with Spok and similar communication systems.
3. Minimum of 3 years of experience in system engineering or administration.
4. Strong technical troubleshooting and problem-solving skills.
5. Excellent communication and interpersonal skills.
6. Ability to work independently and as part of a team.
7. - Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Systems Engineer) are a plus.
8. ITIL certification is preferred.