Banquet Server

Job Description

Job Description

POSITION SUMMARY

Banquet Server's primary role is to greet, assist and serve guests at special functions and events, while ensuring Brand Standards and Banquet Department operating procedures are being followed. The Banquet Server will help assist with event preparation and clean up, serve guests, and respond to questions, complaints and requests of our guests.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Set up and breakdown banquet meeting space per Event Order instructions, including tables, table complements (salt, pepper, sugar, breadsticks, etc.), table linens, table settings, center pieces, dishes, audio-visual equipment, and all other event provisions.
• Run food from the kitchen to banquet space on demand.
• Assist with food preparation, such as plate up needs, prior to event start time.
• Monitor and maintain cleanliness, sanitation, and organization of banquet spaces, before, during and after events.
• Maintain communication with the guest contact person for guest needs and provide excellent customer service to all guests.
• Communicate with Banquet Manager as well as other servers.
• Greet guests as they enter the venue and help them find their seats.
• See to the comfort of guests by answering questions, taking orders, conveying special instructions to the kitchen and bar, and serving food and beverages.
• Circulating the room with trays of appetizers and beverages.
• Serve all food and beverages to guests per company standards.
• Support other staff to ensure guest satisfaction.
• Observe Health Department guidelines for food handling and sanitation.
• Manage audio-visual equipment during events.
• Follow all company safety and security policies and procedures, including reporting accidents, injuries, and unsafe work conditions to management.

• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities.

JOB REQUIREMENTS

• Customer Service-centric.

• Knowledge of catering practices.

• Ability to work quickly and as a team in a fast-paced environment.

• Ability to meet the physical demands of the job, staying on your feet for extended periods of time, climbing stairs, carrying heavy weights.

• Can work on own as well as part of a team.

• Performs work well with speed, accuracy, and attention to detail.

• Able to work well in stressful, high-pressure situations.

• Maintains a good energy level despite demands of the day.

• Ability to maintain confidentiality of guest information.

• Clear and thorough communication skills.

• Excellent problem-solving skills.

• Ability to follow directions thoroughly and work with minimal supervision.

• Willing and able to work early mornings, late evenings, weekends and holidays; available for flexible scheduling to meet the needs of the department.
• Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

EDUCATION and/or EXPERIENCE

High School education or GED required to accomplish the essential functions of this job. Previous waitstaff experience. Six months serving experience for medium to large groups preferred. Knowledge of catering practices preferred.

COMPANY VALUES

• GRATEFUL. For all we have, for all we can do to be of service to others.

• HELPFUL. To our Family and Community, Teammates and Guests.

• KIND. To all, in everything we do.