Program Support Manager (PSM)

Job Description

Job Description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Job Description: Program Support Manager (PSM)
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position Summary
DANE LLC is seeking an experienced Program Support Manager (PSM) to lead all operations under the Passport Headquarters Program Support Services (PHPSS) contract at the Department of State’s Bureau of Consular Affairs, Passport Services (CA/PPT). The PSM serves as the senior on-site leader with full authority to manage personnel, performance, and daily operations. This critical leadership role ensures exceptional contract performance, compliance with internal controls, and seamless support for passport records management, authentications, lost/stolen passport processing, and administrative functions.
Key Responsibilities

• Oversee all daily operations at Passport Headquarters and ensure performance meets or exceeds all contract requirements and Government standards. 
• Provide direct liaison with Department of State management and exercise full authority on behalf of the Contractor, including personnel management and hire/fire decisions. 
• Assign staff to work areas in response to fluctuating workloads and deliver timely daily reporting. 
• Ensure all Contractor personnel comply with Passport Internal Controls, Standards of Conduct, Privacy Act, and PII requirements. 
• Hire, develop, and retain a high-performing team of cleared professionals. 
• Deliver timely performance data, reports, and deliverables to enable Government oversight. 
• Drive continuous improvement, innovation, efficiency, and process enhancements. 
• Resolve operational issues with minimal disruption and respond rapidly to additional support requests. 
• Participate in high-level meetings, briefings, and inter-agency coordination. 
• Ensure full conformance with contract provisions, performance metrics, and deliverables.

Required Qualifications

• Bachelor’s Degree required. 
• PMP certification preferred. 
• Eight (8) years of progressive management experience in a high-volume production or office environment. 
• Four (4) years managing a team of comparable size and scope to PHPSS Headquarters staffing. 
• Four (4) years managing seasonal/temporary workforce. 
• Four (4) years of hands-on experience with MS Word, PowerPoint, Excel, and Outlook. 
• Ability to prepare management, business, technical, and personnel reports. 
• Excellent oral and written communication skills. 
• Strong organizational skills and ability to prioritize workload for large teams. 
• Demonstrated ability to interpret and apply regulatory material.