Customer Operator
CarMax
Carmax - 3405 Prospect Avenue - Responsibilities: Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.; Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.; Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.; Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.; Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation.
Vacancy posted 3 days ago
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