RUNNER

Runner

At Hometown Coffee & Juice, our Runners help bring the customer experience together. As a Runner, you'll ensure food and beverages are delivered quickly, accurately, and with genuine hospitality. You'll stay aware of the dining room, support service flow, and work closely with the entire team to keep the café running smoothly. This role is ideal for someone who is energetic, team-oriented, and always looking for the next way to help.

What You'll Do

Deliver Quality & Accuracy

• Deliver food and beverages quickly and accurately.
• Check orders before delivery to help ensure accuracy and presentation.
• Communicate with expo, kitchen, and FOH teammates when there are questions or issues with an order.
• Help maintain Hometown's standards for quality and hospitality with every customer interaction.

Keep Service Moving

• Stay aware of ticket flow, customer needs, and the overall pace of service.
• Anticipate where support is needed and step in proactively.
• Help keep the dining room, pickup areas, and service spaces organized throughout the shift.
• Support other FOH positions as needed during busy periods.

Create Great Customer Experiences

• Engage customers with warm, attentive, and genuine hospitality.
• Anticipate customer needs and respond quickly to requests.
• Help customers navigate the café and ensure they know where to pick up or receive their order.
• Address questions professionally and involve leadership when additional support is needed.

Maintain Cleanliness & Organization

• Regularly check and clean dining, service, and customer areas.
• Bus and reset tables promptly.
• Keep service areas stocked, organized, and customer-ready.
• Follow all sanitation and cleanliness procedures.

What You Bring

• Previous customer service or food service experience is preferred, but not required.
• A positive, customer-focused attitude.
• Strong communication and teamwork skills.
• Ability to multitask and stay organized during busy periods.
• A willingness to jump in and support wherever needed.

Physical Requirements

• Ability to stand and walk for extended periods in a fast-paced environment.
• Ability to lift and carry up to 30 pounds, including trays and supplies.
• Ability to move efficiently throughout the café during busy periods.

Why You'll Love Working Here

• Be part of a supportive, energetic team.
• Build hospitality and restaurant experience in a fast-paced environment.
• Learn new skills and grow with Hometown.
• Make a direct impact on the customer experience every shift.

Pay & Benefits

Pay: Base hourly wage: $9.25-$11 (tip credit wage), plus an estimated $8-10 per hour in tips. Total hourly compensation is estimated at $17.25 - $21 per hour, including tips. Tips are based on historical averages and may vary, with opportunities to earn more.

Benefits & Perks:

• Employee Meal & Employee Discount Benefits
• Paid Breaks
• 401(k)
• Great Work-Life Balance - No late nights, our cafes close at 5pm
• Paid Leave and Sick Leave
• Health Insurance offered to all regular full-time employees
• Growth and development opportunities
• Supportive and collaborative team environment

EEO Statement

Hometown Coffee & Juice is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.