Payments Business Analyst II : Enterprise Payment Solutions

Description & Requirements

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

The Operations Business Analyst will play a critical role in supporting the successful onboarding, implementation, and operational management of Payrailz solutions. You'll serve as a key liaison between Sales, Contracting, Implementation, Billing, and Operations teams, ensuring customer projects are accurately established, operational requirements are met, and implementations move efficiently from contract execution through revenue recognition.

Your work will include reviewing customer agreements, validating information across multiple internal systems, coordinating project onboarding activities, maintaining CRM and operational data integrity, supporting billing readiness, and helping drive operational efficiency initiatives. If you're passionate about process improvement, problem solving, and cross functional collaboration in a fast-paced environment, this is the role for you.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO.

The salary range for this position is $48,350- $66,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Review customer contracts and sales agreements to ensure accuracy, completeness, and implementation readiness.
• Coordinate customer onboarding activities and support the successful transition of projects from contract execution through implementation.
• Maintain and validate customer, product, and implementation data across multiple systems to ensure data integrity and operational accuracy.
• Partner with Sales, Contracting, Implementation, Billing, and Product teams to resolve issues and support project execution.
• Manage project records, implementation pipelines, and operational backlogs to ensure accurate status tracking and timely completion of work.
• Support billing readiness, milestone validation, and operational processes related to customer implementations.
• Develop and maintain reports, operational metrics, and documentation to support business objectives and continuous improvement efforts.
• Identify opportunities to improve processes, enhance operational efficiency, and create a consistent experience for customers and internal stakeholders.
• Manage operational cases and customer requests within established service level agreements (SLAs).
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 18 months of experience working in a financial institution, fintech or within a technical support setting.
• Foundational knowledge or experience in relevant areas (e.g., researching and writing reports, documenting processes, project, or event execution).
• Must be able to work occasional nights and weekends as business needs dictate.

What would be nice for you to have:

• Associate's degree in business administration, Project Management, Business Analytics, or a related field. Bachelor's degree preferred.
• A process driven mindset with a passion for continuous improvement.
• Exceptional communication skills (written and verbal) for clear cross functional collaboration.
• Strong attention to detail and a commitment to data accuracy.
• Proven ability to manage changing priorities and work effectively under strict deadlines.
• Experience with Salesforce.
• Experience with or knowledge of various JHA products and services.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

• comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.