Product & Package Assurance Scientist Scientist, R&D - Consumer Experience (CX)​

Job Description The Product & Package Assurance Scientist is responsible for the end-to-end execution of consumer experience benchmarking studies to deliver accurate, decision-ready results that maintain & strengthen in-market product and package performance. This role owns delivery of excellent study operations, from setup and fieldwork through analysis and final deliverables, ensuring each study meets program quality standards, timelines, and budget expectations. Their work produces clean outputs that will be used confidently by R&D to drive product and package experience improvements.

Overview of the CX Product & Package Assurance Team

The CX Product Insights Product & Package Assurance Team maintains & strengthens in-market product and packaging performance by translating consumer experience signals into clear direction that R&D and cross-functional partners can use to improve products. Their benchmarking program provides consistent, comparable measurement of product and packaging experiences to identify performance gaps, diagnose drivers, and track improvement over time.

Essential Functions & Responsibilities

• Execute benchmarking studies end-to-end, from study setup through final delivery, in line with the program’s testing plan and quality standards.
• Finalize study materials and logistics, including screener and questionnaire finalization, product procurement & review, supplier communications, and end-to-end fieldwork/shipping/technical analysis coordination.
• Through robust vendor partnerships, manage day-to-day supplier execution to ensure strong fieldwork coordination, on-time delivery, and clear issue escalation
• Analyze study outputs and synthesize the “so what” and experience drivers for R&D and product development decision-making.
• Maintain tight budget tracking for assigned studies and reconcile planned vs. actual spend.
• Share results and implications with brand-owning partners and internal stakeholders (Consumer Experience team, Product Development partners, CX Associate Directors).
• Top outcomes: 100% of the testing plan completed with rigor; data analyzed with insights/experience drivers understood; budget tracked accurately.
• Manage individual projects and workstreams with attention to prioritization, documentation, and stakeholder communication.
• Ensure compliance with data integrity and privacy requirements.

Expected Experience & Required Skills

• Bachelor’s degree required in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus, with a minimum 2 year of relevant experience, or Master’s with 1 year, or PhD with no relevant experience in consumer/product research or consumer experience roles supporting product development; CPG experience preferred, food & beverage a plus.
• Proven ability to execute consumer testing end-to-end (planning through reporting) with familiarity of common research, survey/testing, and analysis platforms.
• Foundational qualitative and quantitative research skills: study design, instrument development, synthesis, and storytelling.
• Growing ability to translate consumer learning into direction that informs product and package decisions.
• Strong operational discipline: prioritization, attention to detail, logistics, vendor/supplier management, and on-time delivery.
• Budget tracking and attention to detail across multiple concurrent studies.
• Ability to collaborate cross-functionally in a matrixed environment.
• Clear written and verbal communication; ability to work both independently and collaboratively.
• Ability to manage multiple priorities under guidance.

Work Environment & Schedule

We believe the office is a critical driver of innovation, connection, and development, but also realize providing flexibility to our employees is critical. To create a more agile and modern workplace, this position will be able to work virtually for up to two days each week and will be expected to work in-person at the assigned work location at least three days per workweek. This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice. Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $77,800.00 - $97,300.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)Glenview R&D Center Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [View email address on joinrs.com](mailto:View email address on joinrs.com) for assistance.