Training Coordinator Resort Operations

Job Description

Job Description

Holiday Inn Club Vacations looks for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.

COMPANY BENEFITS:

• Growth Opportunities
• 401K
• Comprehensive Benefits – Health, Dental and Vision Plans.
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Hotel discounts through IHG, FREE Vacations through our Club Go Program, including additional discounted employee benefits through our company Perks website.
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

The Training Coordinator will coordinate training for front of house, back of house, and guest services teams with an additional focus on all aspects of the Team Member Recognition and Engagement Journey. The Coordinator will become Myrtle Beach ‘super-user’ for OC Tanner, and Orange at Heart programs as well as Medallia scores and reporting. The coordinator will forge strategic relationships with all lines-of business to measure progress against processes in place and work with Training Managers to propose best training solutions moving moving forward.

ESSENTIAL DUTIES AND TASKS:

• Daily Training and Development Support -  Day-to-day responsibilities to include, but not be limited to, supporting training and development functions such as class rosters, facilitation, and overall class evaluation.  Other administrative responsibilities to include data entry, supply management, and content review and development.  Coordinator will visit operating areas to foster relationships, communication, and connection.  Update training tools and checklists as needed. Track and monitor the journey of team members learning and development.
• Team Member Recognition and Reward Tracking and Planning - 

  Track and Report Out on usage of Orange at Heart Recognition Points as well as “Club Go” and other company-wide recognition initiatives.  Partner with Human Resources to define intent vs. impact of recognition across all departments.  Facilitate Leadership Recognition Training Courses and monitor a Recognition Roadmap for resort-wide programs to include awards nominations, Employee of the Month, Quarterly Awards, and Service Anniversaries and Milestones. 

• Measurement -  Establish and Reinforce Departmental Goals and Metrics that Drive Success.  Communicate and Measure Goals on a weekly basis (actual vs. Goal).  Post scores on a weekly basis.  Measure progress and trends.  Work with Directors to define communication and engagement plans to increase scores.  Distribute reward and recognition monthly for Team Member and Leader Incentives.  Assist in the planning and execution of team and leader recognition related to metrics with tangible results.

• Safety and Compliance -  Assist Training Managers with the tracking, implementation, and reporting of safety and compliance standards resort wide.  Ordering of supplies and workbooks to support learning and compliance. Partnership with Risk Management and Security to assure proper trainings are in place for team members across all disciplines.   

QUALIFICATIONS: 

• Must demonstrate excellent written and oral communication skills along with computer skills.
• Able to thrive in a collaborative team environment.
• Proficiency with Microsoft Outlook (Word, PowerPoint, Publisher).

• Must have four (3) years of driving experience with an active valid driver's license.

EDUCATION and/or EXPERIENCE: 

• Associates Degree or higher in Hospitality, Human Resources , or related field preferred.
• One year of experience in hospitality or resort operations preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Certifications in professional organizations and discipline specific licenses preferred.
• Driver's license.