Medical Receptionist

Medical Receptionist Quick Care Community Health Center

Full Time: 12 hour shifts. 6 days on, 7 days off. 8a-8p

POSITION PURPOSE

The Medical Receptionist provides first and last impressions of the organization so must be customer-focused and professional in carrying out responsibilities. The Center Receptionist is responsible for general office duties including, but not limited to, maintaining provider schedules, checking patients into and out of the health center, answering telephones, and filing.

Qualifications

EDUCATION/CERTIFICATION: High school diploma or GED certificate, required. Associate Degree in Medical/Dental Office Administration, preferred.

REQUIRED KNOWLEDGE: Successful completion of in-house training.

EXPERIENCE REQUIRED:

• Ability to attend to multiple tasks at the same time.
• Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
• Effective oral and written communication skills.
• Ability to work with persons from wide diversity of social, ethnic, and economic backgrounds is necessary.

Benefits Offered

• Starting pay is $17.50 per hour and goes up based on experience
• Paid Time Off (PTO)
• Insurance (Medical, Dental, and Vision)
• Paid Holidays
• 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
• Tuition Reimbursement
• Training Opportunities
• Eligible to apply for the Emerging Leaders Program after 1 year of Employment
• Annual Raises and Bonuses
• Employee Assistance Program

Essential Functions and Basic Duties

• Greets patients, visitors and employees.
• Receives calls and schedules appointments.
• Answers/screens telephone calls and forwards to appropriate personnel.
• Records phone messages and distributes appropriately.
• Accurately enters patient information into the computer.
• Assembles patient medical record.
• Screens calls and visitors completely to determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response.
• Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages.
• Assists management in reaching personnel from other departments when needed for consultation and referral. Determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas.
• Ensures the equipment is functional and there is an adequate supply of all necessary forms stocked.
• Assists patients with completing information forms, as needed.
• Accurately documents in patient medical/dental record as needed.
• Accepts patient payments and records payments accurately.
• Copies income verification and enters information into Electronic Health Records.
• Retrieves lab reports/patient records from other health care providers.
• Accurately types and sends correspondence, memos, notices, and reports.
• Sorts, files, and retrieves correspondences, records, and documents upon request.
• Operates standard office machines and equipment.
• Sorts/collates mail and printed materials/notices for distribution.
• Cross-trains in other areas of office procedures.
• Makes confirmation calls to patients for appointments.
• Accurately codes all diagnoses in Electronic Health Records based on completed encounter forms.
• Collects and accurately input patient payments into practice management system.
• Participates in the Quality Improvement Program and serves on other committees as assigned.
• Travels when necessary to meet operational needs.
• May supervise student employees in specified tasks.
• Performs miscellaneous job-related duties as assigned.

Work Environment

Work is mostly sedentary demanding sitting, some walking, lifting, and bending. Those physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with duties in an office setting will be performed on a repetitive basis. This also includes bending, twisting, reaching, lifting, pulling, pushing, and walking. The ability to distinguish letters and symbols as well as the ability to utilize telephones, computer terminals, fax machines, and copiers is required. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Working under stressful conditions, as well as irregular hours, may be required.