Collections Specialist - Hybrid/Mostly Remote from Houston

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019

Collections Specialist - Hybrid/Mostly Remote from Houston (Job Overview)

Schedule: Monday-Friday (8AM-5PM) | Hybrid

At Legacy Community Health, we believe in the power of community and the impact that dedicated individuals like you can have on healthcare. As a Specialist in Collections, you'll be part of a team that is passionate about making a meaningful difference in the lives of our patients.

• Your role will be crucial in ensuring the timely and accurate billing and collections for Medicare, Medicaid, and commercial payers.
• You'll have the opportunity to utilize your critical thinking skills to navigate third-party payer payment methods and prepare contractual adjustments.
• We value a collaborative environment where team members work closely together to achieve shared goals.
• You'll be part of a mission-driven organization focused on improving community healthcare outcomes.
• Our team supports your growth with mentorship and opportunities for personal development.

Located in the heart of Houston, you'll enjoy a vibrant work environment that encourages work-life balance and personal fulfillment.

Key Responsibilities

• Engage with insurance companies to follow up on unpaid insurance accounts, leveraging aging reports.
• Identify and report trends and issues related to billing and reimbursements to your Supervisor.
• Process appeals independently and handle billing calls and questions from patients and third-party carriers.
• Analyze and interpret claims to ensure accuracy in submissions to insurance companies.
• Communicate effectively with internal and external customers through phone calls and written communications.
• Research and document account activity, posting adjustments as necessary.
• Maintain patient confidence and protect medical office operations by keeping patient information confidential.
• Contribute to the team effort by accomplishing related results as needed and performing other duties as assigned.

Minimum Qualifications

• High School Diploma/GED
• Minimum of two years of related experience in a business, medical or technical environment.
• Previous experience in a medical office setting and/or experience with an Electronic Medical Record is a plus.
• Customer service driven.
• Understanding of medical terminology and insurance laws/guidelines.
• Excellent organization and time management skills along with excellent oral and written communication skills.
• Strong team player.
• Ability to learn quickly, build and maintain long-term relationships and work with minimal supervision.
• Strong written and verbal communication skills; strong analytical, organizational and time management skills required.
• Must be able to manage multiple deadlines and decision-making responsibilities.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.