Customer Service Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. CSR(I)-Fulltime & Great Benefits! Bilingual is a plus CL Williamson, NY, US 30+ days ago Requisition ID: 1490 Salary Range: $17.50 To $21.50 Hourly Department: Retail Reports To: Customer Service Manager Status: Non-Exempt Description: Welcome and greet customers immediately upon entering and help them gain admission into the yard while educating them on Wilbert’s rules and policies. Answer telephones to provide information about Wilbert’s to our customers ensuring a safe, orderly and rewarding experience every time. Verbally direct customers to find the parts they are looking for utilizing all of Wilbert’s resources. Properly identify parts pulled from our inventory, input merchandise into the POS workstation, and receive payments. Duties and Responsibilities Provide exceptional customer service in person and over the phone while maintaining a professional and positive attitude. Perform information, admission, and cashier services including explaining policies and procedures, identifying various automotive parts, and handling cash, store credit, and credit card transaction. Utilize software to assist customers to promote a positive part-pulling experience. Enforce Wilbert’s U-Pull It “Rules and Policies” including inspection of all tools and/or personal belongings entering and exiting our facilities. Maintain a clean and safe workstation throughout the indoor retail area. Clean and maintain the outside parking lot and yard entrance area. Bring wheel barrels and carts back to the holding area. Promote Wilbert’s Family of businesses in person or over the phone to promote positive and successful interactions. Follow all safety policies and procedures. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Education/Experience: High school diploma or general education degree (GED); or equivalent combination of education and experience. Experience or knowledge in the automotive industry. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and talk or hear. The employee is primarily on their feet for long periods of time. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. For heavier merchandise lifting devices and/or assistance is required. Work Environment: While performing the duties of this job, the employee could be exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. This is a smoke free environment for safety reasons. Disclaimer Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Equal Employment Opportunity Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance with Federal, State and Local employment laws. Benefits 401(k) 401(k) matching Health insurance HSA matching Life insurance Vision Insurance Paid time off Short term & Long term disability Employee Referral Program Why Wilbert’s? At Wilbert’s, we take pride in doing things right — for our customers, our team, and our community. Join a company where your work matters, your safety is prioritized, and your effort is recognized. About us Wilbert’s is a family owned and operated automotive recycling company based out of Webster NY since 1952. We are proud to serve the community with the most premium recycled automotive parts in the area. We are looking to add outgoing, honest and respectful individuals to our growing family. Previous experience is a benefit but is not required. New members will be provided with the proper training and equipment to do the job at task. We pride ourselves on our team work, customer service, positivity and a safe work environment. If you would like to help us grow our family please apply now. #J-18808-Ljbffr