Assistant Manager

Assistant Manager

We at Mister B's Pizza and Wings have hourly and salary positions available for Restaurant Managers to lead all aspects of our business.

Full-time restaurant managers work 45 hours per week with many incentives and bonuses available based on performance. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you'll need management skills and experience in both front and back of the house. You must have expertise in to overseeing the dining room, checking in with customers, and balancing seating capacity. Back of the house management experience is also essential, as you'll hire qualified kitchen and wait staff, set work schedules, oversee food prep and ensure compliance with health and safety restaurant regulations.

You are expected to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software and Microsoft Excel
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is desirable and encouraged but not required and can be easily substituted for 3+ years of experience.

Benefits:

• Bonuses based on Profitability (up to $2,500/quarter), Health Department Scores, and Social Media Ratings
• Health Insurance (30+ hours/week average – eligible 60 – 90 days after date of hire)
• Dental Insurance (30+ hours/week average)
• Vision Insurance (30+ hours/week average)
• Retirement: 401(k) with Roth contributions as an option (20+ hours/week average) after 1 year of employment
• Profit Sharing (20+ hours/week average) after 1 year of employment
• Life insurance – voluntary/supplemental (30+ hours/week average)
• Accident Insurance – voluntary/supplemental (30+ hours/week average)
• Cancer Insurance – voluntary/supplemental (30+ hours/week average)
• Critical Illness Insurance – voluntary/supplemental (30+ hours/week average)
• Workplace perks such as flexible work schedules, discounts on food, free non-alcoholic drinks, fun atmosphere
• Paid time off: sick days and vacation days