CX Growth & Success Architect for Enterprise Clients
JAM IT Consultancy Ltd
A leading consultancy firm in Massachusetts seeks a Customer Success Manager to enhance customer experiences and achieve retention targets. The role involves direct customer interaction, identifying growth opportunities, and improving CSAT scores. Candidates should have 10+ years in contact centers at a leadership level and a Bachelor’s degree in a relevant field. The position emphasizes stakeholder management and cloud solutions, with a focus on delivering transformation and measurable outcomes. #J-18808-Ljbffr JAM IT Consultancy Ltd
Vacancy posted 2 days ago
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