Client Engagement Manager

Job Description

POSITION: Contract Client Engagement Manager

LOCATION: NY, NY

HOURS: 9:30 a.m.–5:30 p.m. 3 days a week in the office/ 2 days remote, with the first 30 days fully onsite for onboarding.

ASSINGMENT: 6-month temporary assignment with the potential to be extended or go perm.

Primarily focused on event coordination, planning, and execution, including vendor coordination, managing event requests, and supporting event logistics.

Client Engagement Manager | Temporary Assignment | AM LAW 50 Firm | NY, NY Our prestigious and globally recognized AM LAW 50 client is hiring an experienced hybrid legal Client Engagement Manager to work out of their NY office on a 6-month temporary basis. The Client Engagement manager is a key team member within the Marketing department. The Manager serves as a go-to marketing resource for the office/region. Will work directly with office/regional leaders to develop and execute client engagement strategies and manage a range of targeted marketing activities that align with client needs and support the business objectives of the office/region. The Manager plays an active role in learning about the service offering, lawyers, and clients of the office/region. They oversee signature programs and initiatives aimed at strengthening the profile of the Firm in the market and creating opportunities for Firm lawyers to network and build relationships with key contacts.

We are offering a very competitive hourly pay rate.

DUTIES AND RESPONSIBILITIES:

• Marketing, Client Engagement, and Profile-raising Activities
• Leverages market awareness and industry best practices to recommend and facilitate innovative marketing solutions; this includes refining existing programs and establishing new initiatives as needs are identified
• Plans and manages Firm sponsored programs for clients and prospective clients; oversees all event logistics, including invitations, mailing lists, handout materials, site management, speakers, visual presentations, and follow-up
• Leads implementation and maintenance of the Firm’s CRM system in the office/region and leverages the system to connect lawyers, clients, and other contacts
• Works with office/regional lawyers and global practice liaisons on the creation, editing, and maintenance of external communications and marketing materials, including lawyer biographies, Firm Updates, advertisements, invitations, website pages, and social media content
• Coordinates with the Market Intelligence team to conduct market research to aid in office/regional business development and marketing initiatives
• Works with the Communications and PR team to identify thought leadership topics and Firm lawyers to engage in media commentary, article publication, podcasts, etc.
• Recommends and facilitates the involvement of Firm lawyers in professional organizations that will enhance the visibility of the lawyers and the Firm in the local market
• Attends and contributes to office and departmental leadership meetings

REQUIREMENTS

Required:

• A minimum of eight (8) years of professional marketing, business development, or other relevant experience
• A bachelor’s degree from an accredited college or university, preferably in marketing, communication, or related field
• Excellent writing, proofreading, and critical thinking skills
• Demonstrated proficiency in Microsoft Office and Outlook

Preferred:

• Marketing, business development, event planning, and/or other relevant experience in a law firm or other professional services organization
• Understanding of the local/regional market for legal services and competitive landscape
• Supervisory, managerial, and/or project management experience
• Advanced degree in a related area, such as marketing, law, business, or communications (M.B.A. or J.D. a considerable plus)
• Working knowledge of customer relationships, pipeline, and experience management databases such as InterAction, Salesforce, and/or Foundation
• Familiarity with relevant company/market research tools, as well as law firm rankings, awards, and league table publications

OTHER SKILLS AND ABILITIES:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities