Product Manager, Core Experience

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities – AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI‑fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more – deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role Glean is seeking a highly strategic and execution‑oriented Product Manager, Core Experience product area — the full‑stack, high‑polish, consumer‑grade experiences that define how every user interacts with Glean. This role sits at the intersection of AI, consumer-quality product craft, growth, and platform strategy. You will own the surfaces where users start and do their work every day — Homepage, Mobile, Desktop, Browser Extension, and SDK, plus the app shell, navigation, notifications, and settings — and shape a single, consistent product journey across all of Glean's touchpoints. This role closely partners with the Search and Chat teams, and is a primary voice in shaping how those surfaces show up across the end‑to‑end user experience. Glean's company strategy centers on making Glean the central, contextual AI entry point for work: a single, chat‑first experience that users reach for the moment they sit down to work. The Core Experience area is how we deliver on that promise: by obsessing over engagement, session depth, virality, collaboration, onboarding, and rapid experimentation to turn first‑time users into daily, mission‑critical habits. You will work closely with the Product lead and cross‑functional partners across engineering, design, data, growth, go‑to‑market, and customer‑facing teams to identify the right product bets, raise the bar on craft and polish, and translate a broad vision into concrete, shippable experiences. We're currently a very lean product team, so you'll have an outsized role in shaping both the product roadmap and the product team itself. This role is ideal for someone with 8+ years of experience, a deep industry overview and passion for AI, and the ability to demonstrate granular product implementation skills such as designing specific user interfaces and workflows rather than staying at a high conceptual level. Responsibilities Help define and drive the product strategy and roadmap for Core Experience, translating broad company vision into specific product bets, experiences, and execution plans informed by customer needs, usage data, and market signals. Own the end‑to‑end quality of Glean's core surfaces – Homepage, Mobile, Desktop, Extension, and SDK, plus the app shell, navigation, and settings – driving a single, consistent, consumer‑grade product journey across every touchpoint. Partner exceptionally closely with the Search and Chat teams, to influence their roadmaps and ensure they integrate seamlessly into a cohesive end‑to‑end user journey. Spend significant time with users, customers, and internal stakeholders to understand how people start and complete work in Glean, and where friction, drop‑off, or fragmentation is costing engagement and retention. Drive growth, engagement, virality, collaboration, and session depth as first‑class outcomes, partnering with growth and data teams on activation, onboarding, and retention across entry points. Champion rapid experimentation, using A/B tests, instrumentation, and qualitative research to learn fast, raise core metrics, and make confident, data‑driven product decisions. Partner deeply with engineering, design, and data teams to turn ambiguous concepts into well‑scoped products, with clear user flows, interaction patterns, quality standards, and measurable outcomes. Drive customer‑focused prioritization and efficient execution, balancing long‑term platform opportunities with urgent user pain points, strategic customer asks, and company priorities. Collaborate closely with go‑to‑market, solutions, support, and forward‑deployed teams to learn from real customer problems and ensure our product strategy reflects enterprise realities, not just internal assumptions. Bring a high bar for product craft by not only identifying the right opportunities, but also specifying how they should work in practice, including concrete workflows, UI behavior, performance, and adoption paths. About you You have 8+ years of experience in product management, with a track record of owning and shipping meaningful product areas in B2B SaaS, enterprise software, AI products, consumer products, or high‑engagement workflow platforms. You have a strong product sense for translating complex, ambiguous problems into clear, polished product experiences, and you are comfortable moving between strategy and detailed execution. You have a deep interest in AI and software, and you are excited by the opportunity to shape consumer‑grade experiences that combine search, chat, context, and proactive intelligence. You have a strong track record of driving growth, engagement, and retention through experimentation, instrumentation, and data‑driven iteration. You are an outstanding cross‑functional partner and influencer who can drive outcomes across surfaces you don't directly own, aligning adjacent teams into a cohesive user experience. You have strong technical fluency and are comfortable partnering with engineering and data teams on systems involving retrieval, ranking, client infrastructure, and intelligence layers across web, desktop, mobile, and SDK surfaces. You can demonstrate granular product thinking, including how a user should experience a workflow, what the right interaction model is, and how to sequence product capabilities into something customers will actually adopt. You are comfortable operating in highly ambiguous spaces and can create clarity, momentum, and alignment even when the product area is still emerging. You are an excellent written and verbal communicator, and have a learning and growth mindset. You have a proven track record of taking ownership, taking initiative, and delivering results, and collaborate effectively with cross‑functional partners. You are mission‑first and understand that your success is measured by your product and team's success. You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey. Location This role is hybrid (4 days a week in our San Francisco office) Compensation & Benefits The standard base salary range for this position is $200,000 – $300,000 annually. Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time‑off policy, and the opportunity to contribute to your 401k plan to support your long‑term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipend to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We’re committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. AI‑First Mindset at Glean At Glean, AI fluency is core to how we work and we’re committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you’ll complete a brief AI‑focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn’t required. 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