Senior Product Designer - Channels (Mobile Experience)

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As a Senior Product Designer – Channels (Mobile Experience), you will help shape the end-to-end mobile member experience across Humana's digital channels, creating intuitive, accessible, and engaging experiences that help members accomplish their goals anytime and anywhere. You will play a key role in advancing Humana's mobile-first strategy, designing experiences that strengthen member engagement, increase digital adoption, and create seamless interactions across web, mobile app, SMS, notifications, and emerging channels.

Through exceptional design execution, user-centered thinking, and cross-functional collaboration, you will create experiences that simplify complex healthcare interactions and enable members to easily access information, complete key tasks, and stay connected throughout their healthcare journey.

In this role, you will partner closely with product managers, engineers, researchers, content strategists, and business stakeholders to deliver cohesive omnichannel experiences that drive meaningful outcomes for members and the business. Your work will contribute to improving member satisfaction, mobile engagement, digital self-service adoption, retention, and overall experience quality across Humana's digital ecosystem.

At Humana, our mission is to help people achieve lifelong well-being. We are committed to creating experiences that put our members at the center of everything we do. Join a team that values innovation, empathy, and a passion for improving the health journey for millions.

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree in Human-Computer Interaction, Design, or a related field, or equivalent practical experience

• 5+ years of experience in product design, with a portfolio demonstrating impactful digital product outcomes

• Experience designing mobile-first consumer experiences, including native iOS and Android applications

• Strong expertise in user-centered design, interaction design, information architecture, visual design, and mobile UX patterns

• Experience designing end-to-end customer journeys that span multiple digital channels and touchpoints

• Proficiency with modern design and prototyping tools, including Figma

• Solid understanding of user research methodologies and the ability to translate insights into effective design solutions

• Experience collaborating effectively with cross-functional teams including product management, engineering, research, analytics, marketing, and business stakeholders

• Strong communication, storytelling, presentation, and stakeholder management skills

• Ability to balance strategic thinking with hands-on design execution

• Demonstrated success using design to improve customer and business outcomes such as engagement, adoption, retention, conversion, satisfaction, or operational efficiency

Preferred Qualifications

• Experience designing mobile products within healthcare, insurance, financial services, or other highly regulated industries

• Deep understanding of native mobile platform guidelines, interaction models, and accessibility standards for iOS and Android

• Knowledge of accessibility standards and inclusive design principles, particularly for older adults and diverse populations

• Experience designing omnichannel experiences that connect mobile, web, communications, and customer support touchpoints

• Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment

• Experience contributing to or maintaining design systems, pattern libraries, and scalable UX standards

• Experience facilitating design workshops, cross-functional alignment sessions, and collaborative design activities

• Familiarity with experimentation frameworks, A/B testing, and data-informed design practices

• Experience leveraging mobile behavioral analytics and engagement metrics to inform product and design decisions

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$86,300 - $118,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-21-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.