Sales Coordinator (West Territory)

Position Overview We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments. The role requires strong organizational skills, a customer‑first mindset, and the ability to thrive in a fast‑paced business environment while managing multiple priorities. Key Responsibilities Sales Support & Coordination Provide day‑to‑day administrative and operational support to the Americas sales team. Prepare and process customer quotations, sales orders, and contracts. Track quotations, ensure orders are received and processed. Coordinate order fulfillment with production, warehouse teams, and third‑party vendors. Track order status and proactively communicate updates to customers and sales representatives. Customer Relationship Management Serve as the primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation. Maintain accurate customer records in CRM and ERP systems. Assist in resolving customer issues, including shipment discrepancies and billing questions. Cross‑Functional Collaboration Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules. Collaborate with internal groups—including Sales, Operations, Business, Accounting, Technical Service, and Import/Export Documentation & Compliance—to ensure alignment. Prepare and manage export and import documentation, ensuring compliance with international trade regulations and company policies. Reporting & Analysis Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics. Analyze sales data to identify trends and support strategic decision‑making. Assist in preparing presentations for internal and external stakeholders. Qualifications Bachelor’s degree in Business Administration or related field. 2–5 years of experience in sales coordination, customer service, or administrative support. Experience working with SAP preferred; Salesforce experience is a plus. Strong proficiency in Microsoft Office (Excel, Word, PowerPoint). Detail oriented with excellent organizational and multitasking skills. Strong written and verbal communication skills. Attention to detail and accuracy. Time management and prioritization. Cross‑cultural communication and collaboration. Problem‑solving and adaptability. Customer‑focused mindset. Compensation & Benefits Competitive salary based on experience. Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays. Professional development opportunities. Exposure to international business operations. #J-18808-Ljbffr