Business Intelligence Manager

Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.The Field Process & Systems TeamThe Field Process & Systems team is the strategic connective tissue between our Go-To-Market strategy and the technology that powers it. We manage the end-to-end design of GTM workflows, the optimization of our global tech stack, and the deployment of AI-driven operational capabilities. While rooted in the Field Process & Systems organization, our scope spans across broad Go-To-Market functions. Our mission is to eliminate operational friction and accelerate growth by delivering scalable, AI-powered system solutions. As a member of this team, you will work alongside experts in Salesforce solutions, AI productivity, and global operations to ensure our tools and workflows allow our GTM organization to execute with speed and precision.The Manager, GTM AI & Revenue Intelligence OpportunityThe Manager, GTM AI & Revenue Intelligence is responsible for designing and scaling AI-driven workflows and integrating Conversational Intelligence (CI) insights into the broader global GTM lifecycle. Sitting within the Field Process & Systems team, this role operationalizes AI initiatives by defining how unstructured conversational data, predictive signals, and AI tools validate pipeline health, automate GTM handoffs, and drive cross-functional execution. Beyond field support, this role is a critical partner to GTM Leadership—leveraging CI and AI insights to provide executive business intelligence, optimize execution across the customer lifecycle, and enable data-backed decision-making across the enterprise.What You'll Be DoingAI & CI Workflow Design & GTM OperationalizationMethodology & Framework Alignment: Ensure CI insights and AI tools are configured to reinforce core GTM frameworks, embedding real-time guidance and revenue intelligence into daily operational workflows.GTM Workflow Integration: Design standard processes for GTM teams to leverage CI insights at critical lifecycle milestones (e.g., discovery validation, technical scoping, adoption tracking, and renewal risks).Cross-Functional Handoffs: Establish procedural standards using CI and AI data to streamline transitions between teams, keeping the "voice of the customer" central from initial engagement through expansion.GTM Intelligence & Operational StrategyAI-Driven Business Insights: Turn unstructured conversational data and AI signals into executive revenue intelligence (e.g., identifying deal friction points, win/loss drivers, and churn indicators).Pipeline & Deal Health Auditing: Develop processes that leverage CI as an objective "truth mechanism" within Salesforce to validate stage progression and improve forecasting accuracy.GTM Trend Tracking: Define and manage global CI trackers and AI prompt frameworks to provide GTM leadership with real-time visibility into market shifts, competitor mention trends, and customer sentiment.Productivity Benchmarking: Identify high-performing behavior patterns via CI and translate them into repeatable, AI-assisted process standards across GTM roles.Cross-Functional Partnership & Systems StrategyTDI Partnership: Serve as a key GTM business stakeholder for the Technology Data & Insights (TDI) team—owning business requirements, prompt logic, and process architecture while partnering with TDI on technical execution and AI integrations.AI Platform Optimization: Regularly evaluate and optimize our CI and AI technology stack (e.g., Gong, AI assistants, sales engagement platforms) to ensure continuous alignment with evolving GTM needs.What You'll Bring to the Role5+ Years of Experience: Background in GTM Operations, Revenue Operations, Sales Operations, or GTM Process Strategy.Core Tech Fluency (CI, AI & CRM): Deep hands-on experience across Conversational Intelligence platforms (e.g., Gong, Clari), enterprise CRM systems (Salesforce), and modern GTM AI tools.LLM & Workflow Expertise: Proven track record of actively using Large Language Models (LLMs)—including prompt engineering and workflow automation tools—to build, refine, and scale operational GTM workflows.The "Process First" Mindset: Proven track record of designing scalable GTM workflows that successfully integrate advanced tech/AI tools without adding friction.Broad GTM Perspective: Ability to look beyond individual interactions to see the broader customer journey and how AI can optimize execution across all GTM roles.Strategic Stakeholder Management: Proven experience partnering with Technology Data & Insights (TDI) teams and executive leadership to translate strategic GTM needs into technical requirements.Analytical Acumen: Comfortable turning qualitative conversational data and AI outputs into actionable, executive-level metrics.What you can look forward to as an Okta employee!Amazing BenefitsMaking Social ImpactFostering Diversity, Equity, Inclusion and Belonging at OktaOkta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta today! is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.P22824_ Below is the annual base salary range for candidates located in San Francisco Bay Area. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $143,000—$179,000 USDThe Okta ExperienceSupporting Your Well-BeingDriving Social ImpactDeveloping Talent and Fostering Connection + CommunityWe are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding pleaseuse this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, pleaseclick here to view our full NYC AEDT Notice.