Care Coordinator

Job Description Job Description Job Summary
We are seeking a reliable, motivated, professional, and detail-oriented Care Coordinator to join our fast-paced chiropractic, wellness, and regenerative medicine office in Rancho Santa Margarita.

This is an active, fast-paced role that requires strong multitasking, adaptability, urgency, professionalism, and attention to detail throughout the day. This position is ideal for someone who is quick on their feet, highly organized, dependable, coachable, and comfortable managing multiple responsibilities while maintaining a positive and professional attitude.

Our office offers chiropractic care, massage therapy, wellness services, advanced therapies, memberships, regenerative medicine support, and patient-centered care in a high-quality clinical environment. This role combines patient coordination, front office responsibilities, operational support, and hands-on therapy assistance as trained, instructed, and approved by providers.

The ideal candidate understands the importance of teamwork, communication, professionalism, efficiency, and creating an exceptional patient experience from start to finish.

This position is not ideal for applicants seeking a slow-paced or primarily sedentary work environment.

Responsibilities
Greet patients warmly and maintain a welcoming, professional environment
Answer phone calls, texts, emails, and patient inquiries in a timely and professional manner
Schedule, reschedule, and confirm patient appointments accurately
Manage patient check-in and check-out processes
Collect payments and review office policies, memberships, packages, and scheduling information with patients
Support daily patient flow and clinic efficiency
Assist with therapies, treatment setup, and supportive clinical and therapy-related tasks as trained, instructed, and approved by providers
Prepare treatment rooms and maintain clean, stocked, organized, and patient-ready treatment areas
Assist with room turnover and overall clinic cleanliness throughout the day
Support patient education regarding wellness services, memberships, packages, and ongoing care options
Follow up with patients regarding appointments, care plans, scheduling, and ongoing treatment needs
Maintain accurate patient communication, scheduling notes, and office organization
Assist with inventory, supplies, laundry, cleaning, and daily operational tasks
Support providers and fellow team members during busy clinic hours
Maintain professionalism, urgency, and attention to detail throughout the shift
Follow office systems, protocols, procedures, and training consistently
Maintain productivity throughout the shift by assisting with assigned tasks, organization, patient follow-up, and overall clinic support as needed
Communicate clearly and effectively with the team regarding scheduling, patient needs, and clinic priorities
Our Ideal Candidate Is
Fast-paced, efficient, and proactive
Friendly, polished, and professional
Reliable, punctual, and dependable
Highly organized and detail-oriented
Comfortable multitasking in a busy environment
Calm under pressure and able to adapt quickly
A strong communicator with excellent customer service skills
Comfortable discussing services, scheduling, memberships, and patient care needs
Willing to learn about wellness services, chiropractic care, therapies, regenerative medicine, and clinic operations
Comfortable performing therapies and supportive clinical tasks as trained and instructed
A self-starter who stays productive without constant supervision
Team-oriented with a positive attitude and strong work ethic
Comfortable being active and on their feet throughout the shift
Willing to assist wherever needed to support overall clinic operations, patient care, and team success
Requirements
Previous experience in a medical office, chiropractic office, wellness clinic, spa, customer service, or healthcare setting preferred
Strong communication, phone, and interpersonal skills
Comfortable using computers, scheduling systems, texting platforms, and payment systems
Ability to multitask and adapt quickly in a fast-paced environment
Professional appearance and demeanor
Strong attention to detail and organizational skills
Ability to maintain a clean, organized, and patient-ready environment throughout the shift
Must be dependable, punctual, and maintain consistent attendance
Must be comfortable with both patient-facing and operational responsibilities
Must be willing to follow protocols, training, and provider instruction carefully
Ability to maintain professionalism, urgency, and efficiency throughout the shift
Ability to stand, walk, bend, lift, and move throughout an active clinic environment
Self-starter mentality with the ability to remain productive without constant supervision
Ability to adapt quickly and shift priorities throughout the day as clinic needs change
Must have reliable transportation
Medical assistant experience is a plus, but not required
Sales, membership, or package experience is a plus
Schedule & Availability Requirements
This is a part-time, in-person position with varying hours based on clinic needs and patient scheduling demands.

REQUIRED AVAILABILITY:

Applicants must have open availability on Mondays, Fridays, and Saturdays.

While weekly hours and schedules may vary, candidates must consistently be available to work these required clinic days as needed.

Additional mid-week shifts may occasionally become available based on office needs, patient volume, and scheduling demands.

Flexibility, reliability, professionalism, and punctuality are extremely important for this role.

Benefits & Perks
Competitive hourly pay
Flexible scheduling
Employee discounts
Wellness resources
Training and development
Opportunity for advancement
Positive and growing wellness office environment
Hands-on experience in chiropractic, wellness, regenerative medicine, therapies, and patient care coordination
Starting pay is based on experience, training, and overall fit, with opportunities for performance-based pay increases and advancement as skills, responsibilities, and clinic proficiency develop.

Important Note
We are looking for someone who takes pride in their work, communicates well, stays productive, and wants to grow with our office long-term.

This role requires professionalism, urgency, strong teamwork, adaptability, and a willingness to contribute wherever needed to support overall clinic operations and patient experience.

Due to the fast-paced nature of the clinic, employees are expected to remain engaged, attentive, and focused during shifts while maintaining professionalism and productivity throughout the day.

We value team members who are dependable, proactive, solution-oriented, and committed to contributing to a positive and high-performing clinic environment.

Applicants should be comfortable working in a busy, high-responsibility environment where efficiency, communication, organization, teamwork, and patient care are top priorities.