Ambulatory Clinical Training Analyst

Position Title Ambulatory Clinical Training Analyst Location Broadmoor Campus Position Summary Informatics is a capability that promotes the patient‑centered value of technology through design, development, adoption and application of technology‑based innovations to align to and support clinical/business operations goals and organizational targets. This role reports to Clinical Informatics and is a function within informatics focused on direct user support, responsible for providing exceptional customer service and support to multiple healthcare constituents as a primary point of contact for all technology and integrated technology needs used to deliver care to patients. Encourages, supports and practices the mission, vision and values of the organization. The goal of the Clinical Technology Liaison is to promote adoption and maximize the safe and efficient use of technology. This is accomplished through direct user support, training needs assessment and customization support of technology tailored to user needs, and connecting users to the right technology support teams for problem resolution. Responsibilities Responds as first point of contact for non‑emergent initial and ongoing user requests for assistance to assure care delivery and business continuity. Connects to appropriate support teams to resolve issues or needs, provides regular updates to users on problem resolution and collaborates with other technology teams to align efforts and technology improvement initiatives. Partners with department operational leader to establish super users and local knowledge base for user support. Provides onboarding training support for new hires and at regular intervals until competency validation (in collaboration with preceptor for non‑providers). Provides ongoing training support and personalization efforts for users with upgrades and changes to technology. Provides proactive rounding and ongoing assessments of users’ ability to efficiently use technology and promotes key communications related to technology changes and optimizations. Understands the users’ area of practice, tailors personalization and aligns support to maximize the technology value. Provides formal sessions to continuously reinforce technology adoption. Evaluates user adoption success metrics and develops plans to improve. Promotes key technology messages and functionality to drive optimal outcomes. Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department. Required Education and Experience Associates Degree or Health Care Certification High School Graduate 3 or more years experience in relevant clinical setting or in customer service related to technology support. Preferred Education and Experience Bachelors Degree Required Licensure and Certification Basic Life Support Heartsaver (BLS HS) (Non‑Clinical) – American Heart Association (AHA) EPIC Credentialing within 6 months of orientation completion; as designated by role requirements. Knowledge Requirements Demonstrates knowledge of computers and desktop software Preferred EPIC Proficiency/Certification Time Type Full time Job Requisition ID R-54340 Equal Employment Opportunity Statement The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on click.appcast.io. Employment with the health system is contingent upon, among other things, agreeing to the health‑system‑dispute‑resolution‑program.pdf and signing the agreement to the DRP. #J-18808-Ljbffr The University of Kansas Health System