Dispatcher

Dispatcher

Parks Heating, Cooling, Plumbing & Electrical has been a leading provider of HVAC, Plumbing and Electrical services in the Charlotte Metro Area for over 50 years. We inspire our employees to be the best they can be. We anticipate the needs of our customers. We intend to make a positive contribution to the comfort and well-being of the people we serve by providing quality installation and service of heating and air conditioning systems.

Do it right the first time! "That's the Parks Way"

We are actively seeking a Dispatcher in the Charlotte, NC area.

Reasons to Join Parks:

• Competitive pay and compensation
• Company sponsored Medical, Vision, and Dental insurance
• 401k Plan with 4% company match
• Competitive environment with opportunities for advancement

Specific Duties & Tasks:

• Convert incoming customer calls into booked service appointments.
• Coordinate and schedule technicians in the field
• Manage technician performance and KPI Accountability
• Respond to customer requests, resolve issues and promote the Parks brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Qualifications:

• At least 2 years of dispatching for an HVAC, plumbing, electrical, or related industry
• At least 1 year of call-center-based customer service experience
• Excellent written and verbal communication
• Excellent organization and multitasking skills
• Ability to work consistently and successfully in a fast-paced environment
• Ability to work independently
• Experience with Service Titan or Dispatch Pro is a plus

Benefits Offered:

• Opportunities for career growth and advancement
• Company sponsored Medical, Dental, and Vision plans
• Supplemental Life insurances
• Competitive salary
• Paid time off
• Paid holidays
• 401k Retirement Plan

Job Type: Full-time