Amazon Connect Solution Architect
Technogen, Inc.
Position: Amazon Connect Solution Architect (Professional Services)
Location: Washington,DC(Hybrid)
Duration: Long Term
Job Description
Experience
- 8-12+ years
- 4+ years with Amazon Connect
Responsibilities
- Design enterprise Amazon Connect solutions
- Architect IVR, routing, queues, call flows
- Integrate Amazon Connect with Lambda, Lex, Salesforce, ServiceNow, CRMs and APIs
- Design omnichannel solutions (Voice, Chat, Email, SMS)
- Create HLDs and LLDs
- Lead migrations from Genesys, Cisco, Avaya or NICE
Vacancy posted 11 hours ago
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