Business Analyst, Functional Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Consultant, Functional Transformation on the Sales & Service team, you will be responsible for:

• Facilitate interviews, workshops, requirements sessions, and working meetings to elicit, analyze, document, validate, and prioritize business requirements.
• Analyze current-state processes, identify pain points, and translate business needs into process flows, user stories, acceptance criteria, and functional requirements.
• Coordinate with client stakeholders, business users, architects, developers, and product owners to support future-state process and solution discussions.
• Investigate business and client issues, clarify root causes, track risks, issues, decisions, dependencies, and action items, and coordinate resolution.
• Support Salesforce-enabled business process and customer relationship management (CRM) solutions by preparing training materials, standard operating procedures, job aids, and user acceptance testing (UAT) materials, and by participating in change-management and Agile delivery activities.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

Qualifications

Required :

• Bachelor's degree
• 1+ years of experience performing business analysis tasks, including requirements gathering, process analysis, stakeholder management, data collection, and data analysis
• 1+ years of experience within the product development lifecycle, including concepting/prototyping, research, design, workflows, etc.
• Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Experience using Salesforce, performing Salesforce configuration, completing Salesforce training, or holding a Salesforce credential
• Experience with grant development, evidence review, and manuscript drafting and editing
• Degree in psychology or completed coursework in psychology
• Experience supporting federal, state, or local government agencies or public higher education institutions
• Experience applying foundational Agile concepts, including user stories, backlog refinement, sprint planning, and retrospectives
• Experience using Anthropic Claude Code

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600 to $162,800.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.