Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Retirement plan
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Us:
Since opening our doors in October 2021, we’ve been dedicated to serving our community with excellence and care. As we approach four years in business, we’re proud of the relationships we’ve built and the positive impact we’ve had on the community. We’re a small but dynamic team consisting of two full-time and two part-time members. Together, we work hard to support one another and ensure our office runs smoothly while delivering top-notch service to our clients.

What Makes Us Unique:
As a proud graduate of Temple University, I’m passionate about supporting and connecting with the local community. I’m an active Rotarian and a member of the Montgomery County Community Chamber of Commerce. Our agency is committed to giving back, whether it’s through sponsoring local events or organizing initiatives like our annual pajama drive for a local non-profit.

Our Culture:
We’re all about community involvement and having fun along the way. You’ll often find us sponsoring and attending local events where we can connect with others. And if you love holidays, you’ll fit right in—we decorate the office (and even the exterior with inflatables) for every holiday imaginable! 

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Ashlee Biondo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.