Compliance Manager

Job Description

Job Description

Description:

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service. Our company values can best be described with ABLE : to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Position Summary:

Under the direction of Compliance leadership, the Compliance Manager will oversee the daily operations of the Compliance Department, including State Compliance, Regulatory Affairs, and Licensing functions. This role is responsible for managing departmental operations, compliance initiatives, regulatory activities, operational governance, and team performance across all areas of the organization, including Claims, Underwriting, Product, Customer Service, Marketing, Sales, Operations, Privacy, and Licensing.

The Compliance Manager will oversee compliance reviews, complaint handling operations, regulatory research, market conduct preparedness, licensing governance, operational audits, state expansion support, enterprise risk tracking, and departmental process standardization efforts. This role will also be responsible for identifying operational inconsistencies, developing standardized workflows and expectations, improving compliance controls, and supporting the continued development and maturation of the company’s enterprise compliance program.

This position is expected to operate with a high degree of independence in managing day-to-day departmental operations, team oversight, compliance initiatives, and operational decision-making while appropriately escalating significant regulatory matters, enterprise risks, and strategic concerns to Compliance leadership as needed.

This role is ideal for someone with extensive insurance compliance leadership experience, strong operational judgment, deep multi-state regulatory knowledge, and the ability to independently manage complex compliance functions in a fast-paced and evolving environment.

Duties and Responsibilities:

· Oversee the daily operations, workload management, and performance of the Compliance Department, including State Compliance, Regulatory Affairs, and Licensing functions across all business areas of the insurance lifecycle.

· Manage and develop compliance supervisors, analysts, licensing personnel, and regulatory affairs staff, including coaching, accountability, quality review, and professional development.

· Monitor and interpret changes in insurance laws, regulations, bulletins, enforcement trends, market conduct expectations, and operational compliance requirements across multiple jurisdictions.

· Lead operational implementation of regulatory changes and ensure business processes, workflows, forms, communications, and operational procedures remain compliant with applicable regulatory requirements.

· Identify operational inconsistencies, process gaps, or regulatory exposures and develop standardized procedures, workflows, departmental expectations, reporting standards, and compliance controls across compliance functions.

· Partner with leadership and cross-functional stakeholders to provide operational compliance guidance, regulatory interpretation, and risk-based recommendations related to business initiatives and operational changes.

· Assist Compliance leadership in developing scalable compliance frameworks, departmental structures, governance processes, reporting standards, and long-term program initiatives.

· Serve as an escalation point for complex compliance matters, operational concerns, and cross-functional compliance initiatives while exercising sound judgment regarding matters requiring escalation to Compliance leadership.

· Support and participate in regulatory interactions, examinations, audits, and compliance-related meetings in coordination with Compliance leadership.

· Lead departmental process improvement initiatives and operational enhancement efforts to support organizational growth, efficiency, and regulatory readiness.

· Participate in broader enterprise initiatives and cross-functional projects outside the immediate compliance space, depending on business needs.

Requirements:

Skills and Educational Requirements:

· Bachelor’s degree in Business, Legal Studies, Risk Management, Insurance, or a related field OR 8–10+ years of experience in insurance compliance, regulatory affairs, operational auditing, licensing, market conduct, or other regulated insurance environments.

· Minimum 4+ years of leadership, supervisory, or management experience within compliance, regulatory affairs, licensing, operational governance, audit, or insurance operations functions.

· Extensive working knowledge of state insurance regulations, market conduct standards, licensing requirements, operational compliance expectations, consumer protection requirements, and insurance regulatory frameworks across multiple jurisdictions and departments.

· Demonstrated experience overseeing or supporting regulatory affairs functions, complaint handling operations, DOI interactions, market conduct exams, data calls, licensing operations, operational audits, and enterprise compliance programs.

· Proven ability to independently assess operational risk exposure, interpret complex or ambiguous regulatory requirements, identify operational impacts, and develop practical compliant solutions across multiple business areas.

· Strong analytical, investigative, organizational, and problem-solving skills with the ability to manage highly sensitive or complex compliance matters in a fast-paced environment.

· Strong written communication and presentation skills with the ability to clearly communicate regulatory expectations, operational impacts, compliance risks, and recommendations to leadership and cross-functional stakeholders.

· Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams; experience with Power BI, reporting tools, workflow management systems, or compliance tracking platforms preferred.

· Professional designations such as CPCU®, AINS®, IRES, ARC, or other compliance, audit, or insurance-related certifications strongly preferred.

Inter-Relationship Component:

· Ability to independently manage day-to-day compliance operations, departmental initiatives, and team oversight while appropriately escalating significant regulatory, operational, or strategic matters to Compliance leadership.

· Ability to develop effective working relationships with executive leadership, Legal Counsel, Compliance staff, Operations, Product, Claims, Underwriting, IT, Marketing, Customer Service, Sales, external partners, and regulatory agencies.

· Ability to exercise independent judgment when assessing regulatory requirements, operational risks, escalated compliance concerns, and corrective action recommendations.

· Ability to confidently communicate compliance expectations, operational concerns, regulatory impacts, and risk exposure to leadership and business stakeholders, including difficult or sensitive compliance matters.

· Ability to influence operational decision-making, drive accountability across departments, and support organizational change management initiatives while maintaining a collaborative and solutions-oriented approach.

· Ability to independently analyze operational, regulatory, or organizational issues, identify root causes, and implement practical compliant solutions with limited direction.

· Ability to oversee, coach, mentor, and develop supervisors, analysts, and team members while maintaining accountability for department deliverables, operational quality, and regulatory timelines.

· Ability to identify operational inconsistencies and assist Compliance leadership in developing departmental standards, governance processes, reporting structures, and long-term compliance program initiatives.

· Ability to manage sensitive, high-priority, or escalated compliance matters with professionalism, discretion, and sound judgment.

· Ability to effectively prioritize competing regulatory initiatives, operational demands, enterprise risks, and leadership requests while maintaining strong organizational oversight.

· Ability to prepare and present compliance findings, operational risks, regulatory updates, recommendations, and departmental initiatives to leadership in a clear, organized, and professional manner.

Working Conditions:

· This is a position based in a professional office environment or remote/hybrid setting, depending on company policy.

· Standard business hours apply, with occasional extended hours required to meet project deadlines or attend leadership meetings.

· Frequent use of a computer, phone system, and claims management software.

· Must be comfortable navigating multiple systems and screens simultaneously.

· Requires clear, professional verbal communication and active listening skills.

· Fast-paced environment with performance metrics.

· Must be able to manage time effectively and prioritize tasks.

· Frequent collaboration with cross-functional teams across time zones requiring flexibility in scheduling.

· May require occasional travel (up to 10–15%) to company offices, vendor sites, or industry conferences.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer (up to 8 hours per day) while working on a desk computer.

· Frequent use of hands and fingers for typing, writing, and handling documents.

· Ability to use standard office equipment such as computers, phones, printers, and video conferencing tools.

· Must be able to read and interpret documents, emails, and computer screens.

· Extended screen time is required.

· Must be able to hear and speak clearly on the phone for extended periods.

· Use of a headset is common and may be required.

· Minimal physical movement required; occasional walking or standing may be needed.

· Must be able to lift up to 15 pounds occasionally (e.g., for transporting laptops or presentation materials).

Individuals seeking employment at Aspire General Insurance Services, LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.

*Dependent on plan selected