UWO EAA AirVenture Residence Hall Desk Assistant

Position Title: UWO EAA AirVenture Residence Hall Desk Assistant Job Category: University Staff Employment Type: Temporary (Fixed Term) Job Profile: Clerical Helper Job Duties: UWO EAA AirVenture Residence Hall Desk Assistants provide front‑line guest services by responding to questions about the campus and surrounding community, receiving guest concerns, and coordinating with appropriate departments for timely resolution. They also track guest checkouts and assist with daily key inventories. Residence Hall Desk Assistants are expected to deliver exceptional customer service to create a welcoming and memorable lodging experience. Team members should possess strong communication and effective computer skills, work well under pressure, and be detail‑oriented; prior customer service experience is preferred. Additionally, Residence Hall Desk Assistants may assist with preparing rosters and key packets; complete key audits before and after EAA; conduct pillow inventory; create, post, and store welcome displays, signage, and bulletin boards as needed; and learn and utilize the guest check‑in and check‑out management. Department: Residence Life Compensation: $17/hour, with overtime paid at time‑and‑a‑half for hours exceeding 40 per workweek. Required Qualifications: Ability to provide professional customer service Strong communication and effective computer skills Ability to work in a fast‑paced, guest‑focused environment Preferred Qualifications: Prior customer service or front‑desk experience Strong organizational, problem‑solving, and attention‑to‑detail skills Experience in housing or hospitality Legal Notices: Reasonable Accommodations UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact View email address on click.appcast.io or View phone number on click.appcast.io. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability. Confidentiality of Applicant Materials UWO is a State agency and subject to Wisconsin’s Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request. Annual Security and Fire Safety Report (Clery Act) For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see or call UWO Police Department, at View phone number on click.appcast.io for a paper copy. UW is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply. #J-18808-Ljbffr