Branch Manager

Branch ManagerBowery, New YorkHanover Bank, The Bank of YOU – When you love your work and the people you work with, careers are made!Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals.When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!Job SummaryHanover Bank is looking for a full-time Branch Manager to join our team. The Branch Manager ("BM") is responsible for developing and executing strategies to drive small business and consumer deposit growth, market share expansion, and profitability across multiple branches. This role leads a high-performance, sales and service culture, ensuring consistent execution of proactive client engagement, business development, and relationship deepening.The BM is accountable for instilling sales and service disciplines, outbound prospecting activity, and pipeline management across the designated branch locations, with a strong emphasis on deposit growth. Assistant Branch Managers report directly to the BM and are coached to execute against clearly defined sales and service expectations.Principal AccountabilitiesSales Leadership & Market DevelopmentLead the execution of a proactive, relationship-based sales strategy across all branches, with a primary focus on retail and small business deposit growth.Establish and enforce activity-based sales expectations (outbound calls, appointments, COI touches, pipeline reviews) for all branch staff.Build and actively manage a personal and team pipeline of business opportunities, ensuring consistent follow-up and conversion.Proactively expand the customer base through targeted prospecting, networking, and COI relationship development (accountants, attorneys, real estate professionals, and local business organizations).Maintain a visible presence in the market by participating in community events, and local networking groups to generate new business opportunities.Identify market trends and competitive opportunities to refine branch-level deposit growth and client acquisition strategies.Client Relationship Management & Proactive Service CultureChampion a proactive service model, ensuring team members engage clients in meaningful financial conversations that uncover needs and drive solutions.Drive client retention and relationship growth through structured outreach, portfolio reviews, and follow-up strategies.Ensure delivery of a consistent, high-touch client experience across all branches that differentiates the Bank in the marketplace.Personally manage and grow a portfolio of key business and community relationships.Reinforce a culture that balances exceptional service with revenue generation and relationship expansion.Team Leadership, Coaching & Sales Performance ManagementBuild, develop, and lead a sales-driven, client-focused team, creating an environment that motivates employees to achieve and exceed goals.Define clear expectations for sales behaviors, service standards, and performance outcomes.Conduct weekly coaching sessions, pipeline reviews, and sales huddles to reinforce accountability and drive results.Mentor Assistant Branch Managers and staff on business development techniques, consultative selling, and relationship management.Conduct performance appraisals, provide continuous feedback, and implement development plans aligned with growth objectives.Foster a culture of ownership, accountability, and continuous improvement.Operations, Risk & Compliance ManagementEnsure all branches operate with operational excellence, maintaining strict adherence to policies, procedures, and regulatory requirements.Oversee compliance, audit readiness, security procedures, and risk management practices across all locations.Balance sales growth initiatives with strong risk management discipline to protect the Bank.Ensure all activities and records align with internal controls and regulatory standards.Sales Execution & Growth ManagementEnsure all branches meet or exceed goals for:Small business and consumer deposit growthNew business account acquisitionOutbound calling effortsReferral volume and pipeline conversionDrive execution of sales campaigns, promotions, and targeted outreach initiatives.Monitor and manage branch performance metrics, taking proactive action to address gaps and optimize results.Identify opportunities for new products, services, and delivery channels that enhance growth and client experience.Financial & Administrative ManagementManage branch expenses to ensure all locations operate within budget while supporting growth initiatives.Align branch performance with objectives set by Retail Sales Management.Conduct regular business reviews to assess performance, identify opportunities, and adjust strategies accordingly.Represent the Bank's brand with professionalism and integrity in all interactions.Assist with special projects and strategic initiatives as assigned.Professional RequirementsDemonstrated success in driving:Sustained deposit growth (with emphasis on commercial balances)New business acquisition and market expansionConsistent sales activity and pipeline development across teamsStrong market presence and community engagementHigh levels of team performance, accountability, and engagementDelivery of a proactive, differentiated client experienceEducation and ExperienceExisting COI network with a proven track record of business development and deposit growth5+ years of branch management or related leadership experienceStrong experience with business banking, cash management, and small business developmentDemonstrated ability to build pipelines, generate referrals, and close new businessStrong knowledge of regulatory, compliance, and operational requirementsSkills and AbilitiesMust be able to speak Cantonese/Mandarin fluently.Proven ability to lead sales teams and drive measurable growth resultsStrong business development, networking, and relationship management skillsAbility to translate market insights into actionable growth strategiesExcellent coaching and leadership capabilitiesStrong financial and analytical skills to manage performance and profitabilityResourceful and well-connected within the community and COI networksHighly organized with strong pipeline and performance management disciplineAdaptable, resilient, and effective in a competitive, goal-driven environmentProficient in Microsoft Office (Word, Excel, Outlook).Our BenefitsHealth & Wellness BenefitsMedical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)Company-paid Long-Term Disability InsuranceVoluntary BenefitsAdditional Life and AD&D Insurance for employee, spouse, and dependentsVoluntary Short-Term Disability InsurancePet InsuranceLegal Services PlanAccident InsuranceHospital Indemnity InsuranceCancer Care InsuranceRetirement401(k) Plan with Company MatchTime Off & RecognitionPaid Personal Time Off (PTO)