Genesys Cloud CX Solution Architect
Artech Information Systems LLC
Job Title: Genesys Cloud CX Solution Architect
Job Location: CARY NC
Pay Rate: $45/hr - $53/hr on W2 (all inclusive)
Duration:6+ Months
Job ID:68939-1
Applicants must be willing to work on W2 Salary Range: Competitive and commensurate with experience Introduction We are seeking a highly skilled and experienced professional to lead the design, development, and deployment of cloud-based contact center solutions using Genesys Cloud CX. This role requires deep expertise in Genesys cloud architecture, integrations, and automations to optimize customer engagement strategies. Required Skills & Qualifications
For immediate consideration please click APPLY to begin the screening process with Alex.
Job Location: CARY NC
Pay Rate: $45/hr - $53/hr on W2 (all inclusive)
Duration:6+ Months
Job ID:68939-1
Applicants must be willing to work on W2 Salary Range: Competitive and commensurate with experience Introduction We are seeking a highly skilled and experienced professional to lead the design, development, and deployment of cloud-based contact center solutions using Genesys Cloud CX. This role requires deep expertise in Genesys cloud architecture, integrations, and automations to optimize customer engagement strategies. Required Skills & Qualifications
- Bachelor's degree in a relevant field
- 8-12 years of overall experience in similar roles
- Strong expertise in Genesys Cloud CX architecture and configuration
- Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM), and Analytics
- Proficiency in APIs, Web Services (RESTful, JSON, OAuth)
- Prior work experience at client or in client's industry
- Applicants must be able to work directly for Artech on W2
- Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation
- Experience with Genesys Cloud CI/CD and DevOps
- Experience in AWS, Azure, or other cloud platforms
- Design scalable and secure Genesys Cloud CX solutions based on business needs
- Design and implement AI-powered IVA solutions
- Develop architecture blueprints, workflows, and best practices for implementations
- Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics
- Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.)
- Troubleshoot technical issues, ensuring minimal downtime
- Work with business teams to understand contact center needs
- Collaborate with developers, engineers, and IT teams for seamless deployment
- Provide technical guidance and mentorship to junior team members
- Comprehensive health insurance plans
- Opportunities for professional development and growth
- Supportive and collaborative work environment
For immediate consideration please click APPLY to begin the screening process with Alex.
Vacancy posted 3 days ago
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