Equipment Supervisor

Equipment Supervisor

Location: Indianapolis, IN

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations. We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll start accruing paid time off from day one! Don't miss out - apply today and start your journey with Team Apex!

Job Summary

The Equipment Supervisor is responsible for leading and supporting the Equipment Technician team while also serving as a hands-on technical resource in the field. This role combines supervisory responsibilities with active participation in equipment installation, start-ups, troubleshooting, maintenance, and customer support at industrial customer sites. The Equipment Supervisor coordinates scheduling, prepares jobs, manages documentation and inventory, and ensures high-quality service delivery while fostering strong customer relationships. This position acts as a key liaison between customers, sales, project management, and internal service teams, helping to ensure equipment projects and service activities are executed safely, efficiently, and professionally.

Essential Job Responsibilities:

• Schedule Equipment Technicians and coordinate upcoming service and installation work, including reviewing job scope, staging materials, ordering parts, and ensuring readiness for execution
• Provide hands-on field leadership by supporting equipment installations, start-ups, troubleshooting, preventive maintenance, repairs, system upgrades, and performance optimization activities at customer sites
• Diagnose and resolve mechanical, electrical, plumbing, instrumentation, and controls-related equipment issues while ensuring work is completed in accordance with P&IDs, electrical schematics, GA drawings, and customer specifications
• Train, mentor, and develop Equipment Technicians on installation methods, troubleshooting techniques, safety practices, documentation standards, and professional customer communication
• Serve as a key liaison between customers and internal teams including Sales, Project Management, Engineering, Production, and Customer Service to support successful execution of equipment projects and service activities
• Maintain strong customer relationships by providing professional on-site representation, addressing concerns proactively, and supporting customer training during commissioning and service visits
• Oversee modem and remote communication services, including system start-ups, connectivity troubleshooting, and coordination of replacements
• Review and ensure timely completion of service documentation, maintaining accurate service records and supporting reporting and quoting activities as needed
• Support equipment inventory management, including monitoring stock levels, coordinating replenishment, and maintaining company-issued vehicles, tools, and on-board materials in a safe and organized manner
• Promote safe work practices by ensuring compliance with Apex and customer safety policies and overseeing inspection, maintenance, and replacement of PPE and department equipment
• Identify opportunities to improve service quality, installation efficiency, scheduling effectiveness, and overall team productivity while practicing fiscal responsibility
• Support implementation of company policies, procedures, and continuous improvement initiatives within the equipment function
• Travel regularly to customer sites to provide supervision, technical support, and hands-on service as required
• Perform other duties as assigned

Required Qualifications:

• High school diploma or equivalent
• Two (2) years of supervisory or team leadership experience
• Strong mechanical aptitude
• Experience with installation and repair of water treatment equipment such as water softeners and reverse osmosis systems
• Strong communication, interpersonal, and customer service skills with the ability to work effectively with customers and internal teams
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, Outlook), SharePoint and ERP systems
• Ability and willingness to support process improvements and help implement company policies, procedures, and operational standards
• Ability to safely lift at least 50 lbs. unassisted
• Ability and willingness to work in a variety of environments, including those that are loud and non-air conditioned
• Ability to sit, stand, and walk for extended periods of time
• Commitment to maintaining safety, quality, and operational standards in all work activities
• Valid driver's license and willingness to adhere to all company vehicle policies
• Willingness to travel to customer sites throughout the region, as needed, including occasional overnight travel outside of assigned region (estimated at 2 nights/month, on average)

Preferred Qualifications:

• Bachelor's degree in Engineering, Operations, Business or related field
• Two (2) plus years of supervisory or team leadership experience
• Previous experience as an Equipment Supervisor or Manager
• Familiarity with Safety Data Sheets (SDSs)
• Experience with chemical handling (i.e. transfer or blending of chemicals)
• Water Operator Certification
• Familiarity with the following types of equipment: Advantage Controls, Prominent, Iwaki, Walchem, Lakewood, LMI, Pulsafeeder, Stenner, Seametrics, Fleck, Clack, Marlo, Shelco, Turner Designs, Worcester, Belimo, copper silver ionization, and ultraviolet (UV) lights
• Ability to type at least 30 words per minute

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Apex Water and Process