Parts Manager - Pasco, WA

Looking for a long‑term career in the commercial truck / automotive industry with earning potential up to $200,000 a year? RWC Group is a proven leader in the truck service and repair industry. We offer competitive wages, paid time off & holidays, full health benefits, and a 401(k) match. Our family‑owned company genuinely cares for over 800 employees and focuses on commitment, compassion, hard work, and mutual success. Position Overview The Parts Manager is charged with achieving sales and profit objectives for total parts sales, ensuring effective and profitable operation of the Parts Department, and maintaining high levels of customer satisfaction. Duties & Responsibilities Plan and coordinate sales actions to develop business with prospects and existing customers for all of the company’s parts market. Oversee the Parts Department to maintain the right parts inventory, stock levels, and overall operation to ensure profitability and support sales and service. Develop and direct sales and parts department employees to ensure that they meet their assigned sales goals and Parts Department requirements. Maintain strong relationships with customers to ensure high levels of customer satisfaction and reorder business. Obtain accurate data on market potential, major customers, and competition. Develop and implement a prospective system for new customers. Develop and implement frequent parts promotions for the market area. Include inputs into plans from Account Executives and other departments. Plan for business development of both new and existing customers and to achieve overall parts sales goals. Set sales objectives for direct reports. Set territory or customer assignments for Parts and Service Sales Representatives. Discuss and/or provide plans to company management. Regularly evaluate levels and sales of all parts inventory including vendor lines to determine what is stocked or discontinued based on turns and profitability. Meet with vendors to gain parts information, select parts to stock, and negotiate pricing. Monitor buying and orders, establish parts order guidelines, and/or approve large orders. Set pricing for parts in stock, determine pricing for major customers, implement price updates, etc. Supervise and monitor parts returns. Manage/oversee the return of warranty parts—staging, preparations for return, etc. Work with parts employees to design and maintain efficient Parts Department layout, shelving, organization, bins, etc. Manage and participate in physical inventory audits (daily cycle and annual). Manage direct reports to achieve their parts sales targets by working with them and making joint calls to key customers if necessary. Manage all Parts Department employees to ensure that the department operates effectively. Handle all questions, issues (escalated), and problems with direct reports. Communicate company policies, messages, and objectives to direct reports. Conduct performance evaluations. Work with management and Human Resources to fill open positions. Responsible for the training and development of all direct reports. Knowledge Requirements 5+ years parts sales and management experience. Experience working in a corporate environment. Strong customer service orientation. Strong team orientation. Good attention to detail. Must be able to successfully pass a background check and a pre‑hire drug and alcohol test. M/F/V/H #J-18808-Ljbffr