Lead Medical Receptionist

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

The Lead Medical Receptionist collaborates with the Practice Administrator in an office setting to ensure quality patient care.

Responsibilities

• Answer large volume of calls promptly.
• Screen all calls for urgency and handle all calls with confidence, compassion and efficiency.
• Overseeing Medical Receptionists and their day to day responsibilities.
• Schedule appointments for all providers.
• Make appointments for new and existing patients.
• Collect and verify patient demographic information.
• Take and record patient messages accurately.
• Review and maintain provider's schedules to ensure productivity and that appointments are scheduled appropriately.
• Train new employees.
• Handling patient related issues.
• Perform all other duties assigned.
• Oversee employees' breaks and lunches regarding clock in/clock out.
• Oversees waiting room flow.
• Ensures call report is addressed (call backs, provider messages).
• Manages Phreesia - blasts, check in, text responses, insurance verification.
• Responsible for copay collection.
• Oversees handling of office pool to ensure timely answering of messages.
• Admin Chart Scrub Oversight
• Preview Incoming consults for provider review.

Category

Medical Receptionist

Exempt/Non-Exempt

Non-Exempt

Location

MHL- Shelter Island

Employment Type

Full-Time

Position Requirements

Qualifications

• High School Diploma.
• 2 years medical secretarial experience is required.
• Superior level of secretarial and organizational skills.
• Knowledge of medical terminology.
• Knowledge of clerical practices and procedures.
• Candidate should have excellent computer skills and some knowledge of using an EMR and various other computer applications needed to perform the job.
• Excellent communication skills.
• Attention to detail and high level of accuracy.
• Flexibility with the ability to multi-task.
• Team player and the ability to multi-task.
• Possess exceptional interpersonal skills and proper phone etiquette demonstrating compassion and patience.

Physical Demands

May spend a great deal of their professional day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day. Bending or twisting of the body may also be a frequent occurrence. Must be able to sit for long periods of time, and must have manual dexterity to work computer systems and keyboard.

Shift Days

Tags

Located in West Islip, Full-Time, Benefits & PTO

Salary Range

$21.46-$26.80 per hour

Position

Lead Medical Receptionist

Open Date

9/14/2026