Returns Specialist-2

Callaway Golf Company

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessoriessetting the standard for performance in the game of golf.

Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward.

Roles and Responsibilities

Process return authorizations (RA) using SAP and supporting systems.

Receive returned product into appropriate warehouse inventory locations.

Research returns received without return authorization numbers.

Maintain accurate inventory records through proper SAP transactions.

Process scrap transactions for damaged or non-conforming product.

Process customer reship requests for clubs returned to the facility when the consumer requests the original equipment to be returned.

Consistently receive and process 26 pieces per hour.

Locate and retrieve clubs designated for consumer reship.

Verify club identity, specifications, and condition prior to shipment.

Package and prepare clubs for shipment according to company shipping standards.

Ensure accurate shipping documentation and tracking information is recorded.

Coordinate with Customer Service and Returns Coordinators when clarification is required.

Inspect returned golf clubs including face, crown, sole, ferrule, shaft, grip, and overall club condition.

Assign grading classifications in accordance with CGPO grading standards.

Identify defects including dents, shaft burns, counterfeit components, and non-factory reshafts.

Determine appropriate disposition including resale inventory, refurbishment, exchange, scrap, or customer reship.

Clean returned golf clubs by removing dirt, residue, stickers, and other materials to prepare equipment for inspection and resale.

Ensure clubs meet presentation and cleanliness standards prior to being placed into inventory.

Identify clubs requiring refurbishment or additional processing.

Maintain knowledge of approved cleaning supplies and processes.

Receive inbound returned packages and verify quantities and product condition.

Record tracking numbers for packages processed.

Identify and separate inbound packages including trades, direct purchases, overstock, and call tags.

Split and create iron sets by identifying correct set composition and identifying missing pieces.

Properly sticker and stage product for inventory placement.

Perform putaway of clubs and equipment into assigned warehouse storage locations.

Ensure inventory is accurately located and available for downstream operations.

Document non-conforming material and recommend disposition.

Participate in operational problem-solving and process improvement initiatives.

Support investigations into inventory discrepancies when required.

Assist with validation of grading accuracy and product condition.

Maintain productivity and accuracy standards associated with operational processing rates.

Identify golf clubs manufactured by Callaway Golf and competitor brands.

Understand differences between drivers, fairway woods, hybrids, wedges, iron singles, iron sets, and putters.

Understand set composition and identify incomplete sets.

Identify counterfeit equipment or altered clubs.

Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we're looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

Are you ready to make the turn? Apply today!