VTC Lead

Job Description

Job Description

Overview

We are seeking a VTC Lead to join our team supporting DLA VOC.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Responsibilities

RESPONSIBILITIES

• Develop the requirements of a product/project from inception to conclusion.
• Develop required specifications for simple to moderately complex problems.
• Lead and coordinate with the Vendor PM, COTRs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters.
• Work independently as a VTC Lead performing as shift lead duties for first, second, or third shifts, providing guidance and direction to VTC admins on the same shift in the VOC, VTC Operations Center.
• Perform duties of VTC administrator while performing duties of junior engineer and/or VTC Lead.
• Provide 24/7 support for critical service issues, including fault isolation, remediation, performance analysis, and incident management for DLA VTC infrastructure.
• Actively monitor Flag, SES, GO, Synergy Sky, and secure calls; passively monitor non-Flag/SES/GO calls with active support as required.
• Ensure proper setup and functionality of VTC meetings, with a focus on high-level events attended by FLAG/SES employees.
• Provide Tier II technical support to VTC facilitators and troubleshoot connectivity, audio, or video issues.
• Assist with the provisioning and setup of Haivision Set-Top Boxes (STB) or comparable devices.
• Ensure timely fault identification and remediation within 24 hours and manage associated tickets using DLA ITOC Remedy system.
• Manage and monitor SV/IPTV/Digital Signage infrastructure, ensuring seamless operation and timely resolution of issues.
• Maintain user accounts and provide training on the creation and management of content templates.
• Provide weekly and monthly status reports on SV/IPTV/Digital Signage infrastructure performance.
• Create and revise documentation, including CONOPS, SOPs, quick start guides, and troubleshooting manuals.
• Provide over-the-shoulder and remote training to DLA personnel on VOC activities, including infrastructure configuration and troubleshooting.
• Assist VTC users and operators with scheduling and managing VTCs using government-provided software tools.
• Manage the HMP systems to ensure accurate and relevant content is published to STB devices at DLA facilities.
• Coordinate basic maintenance with VTC Engineers at various DLA facilities.

REQUIRED QUALIFICATIONS

• Experience:
• Two to Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas, including networking and/or Cisco Video Tele-Conferencing.
• At least one project must have occurred within the past three (3) years.
• Additional experience in the Video Teleconferencing arena, including deployment, troubleshooting, and supporting VTCs in a dynamic environment.
• Exceptional communication skills both verbal and written; must be able to provide leadership for other VTC Administrators and training for new VTC Administrators.
• Certifications:
• DoD Approved 8570 Baseline Certification: Category IAT Level II
• CCNA Security
• CySA+
• GICSP
• GSEC
• Security+ CE
• SSCP
• CND
• Computing Environment Certification
• 100-150 Cisco Certified Support Technician (CCST) Networking (Within 6 months of starting)
• Clearance:
• Must possess Secret Clearance with IT-I Sensitivity
  

Qualifications

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Locations: Richmond, VA
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is 2nd shift Monday – Friday (1400 - 2200). May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Secret clearance with IT-I Sensitivity

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact View email address on ziprecruiter.com for assistance.