ServiceNow Developer

Role Description

NTT DATA is seeking a highly motivated and experienced ServiceNow Hardware Asset Management (HAM) Developer to join our dynamic IT team. In this role, you will be responsible for designing, developing, implementing, and maintaining our ServiceNow HAM capability and its integrations, ensuring accurate and efficient management of our hardware assets throughout their lifecycle. You will work closely with IT Asset Management, Operations, Procurement, and other stakeholders to optimize processes and drive value from our asset data.

Job Duties:

• Development & Configuration:
  • Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management.
  • Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes.
  • Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.
  • Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes.
• Integration:
  • Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems, and discovery tools.
  • Utilize various integration methods including REST/SOAP APIs, MID Servers, and data sources.
• Process Improvement & Automation:
  • Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes.
  • Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort.
• Support & Maintenance:
  • Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations.
  • Perform regular health checks, performance tuning, and apply platform upgrades or patches as needed.
• Documentation & Best Practices:
  • Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.
  • Adhere to ServiceNow best practices, coding standards, and security guidelines.
  • Participate in code reviews and provide constructive feedback.

Qualifications

• Minimum 12 years of experience to include the duties and responsibilities outlined above.
• Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience.
• Minimum 5 years of experience in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer.
• Minimum 3 years of experience with ServiceNow HAM implementation and configuration.
• Minimum 2 years of experience in integrating ServiceNow with external systems using REST/SOAP APIs, JSON, XML, and MID Servers.
• Ability to obtain and maintain a Secret clearance.

Preferred Qualifications

• Bachelor's degree.
• In-depth understanding and practical experience with ServiceNow CMDB, ITSM, and ITAM modules.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent verbal and written communication skills, with the ability to translate technical concepts to non-technical stakeholders.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist – ITAM (CIS-ITAM).
• ServiceNow Certified System Administrator (CSA).
• ITIL v3 or ITIL 4 Foundation certification.
• Experience with other ServiceNow modules like Discovery, Service Mapping, etc.
• Experience with data migrations into ServiceNow.
• Experience working in an Agile/Scrum development environment.
• Experience with Service Portal development.
• Solid understanding of IT Asset Management (ITAM) principles, processes, and the hardware asset lifecycle (procurement, deployment, in-use, refresh, disposal).
• Familiarity with asset discovery methods and tools.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.