Virtual Patient Companion

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Use a telemonitoring system to provide continuous remote observation and surveillance of up to 15 patients in a variety of units, departments, and/or locations. Ensure all patients receive top-quality care, and nurses are supported. Monitor assigned patients, verbally redirecting patients from engaging in at-risk behaviors and summoning nursing staff as needed while honoring patients and institutional confidentiality. Work a day/night rotation from 6:30 a.m. – 7:00 p.m. and 6:30 p.m. – 7:00 a.m. Comply with established corporate and departmental policies, procedures, objectives, quality assurance methods and safety codes. Demonstrate compliance with licensing, regulatory and accrediting agency provisions as required. Demonstrate appropriate and professional communication behavior toward patients, customers and coworkers. Cooperate with management and peers to promote an environment of teamwork and collaboration. Demonstrate an understanding of and proficiency in the use of the NAME TeleSitter Solution software. Maintain visual observation. Verbally redirect patients over a digital two-way audio device in patient rooms. Immediately summon the nursing staff if the patient requires assistance. Participate in the hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment. Arrange meal break times and inform staff before leaving the monitoring station so relief may be provided to ensure constant patient observation. Provide patients with explanations as necessary without counseling or providing opinions. Requirements High School Diploma/GED General knowledge of hospital settings Can monitor up to 15 patients on one screen at one time and prioritize simultaneous situations Ability to communicate effectively with patients using a microphone and headset Ability to communicate with hospital staff and respond quickly to patient behavioral changes Can use discretion and courtesy when working with patients, visitors, and staff Basic computer operation skills Basic Microsoft Windows experience. Previous experience in a hospital environment (Preferred) Previous clinical experience (Preferred) Previous direct patient care experience (Preferred) Nurse Assistant/Medical Assistant Certification (Preferred) #J-18808-Ljbffr