Implementation Specialist

Implementation Specialist

Plano, Texas, United States

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Summary: The Implementation Specialist is responsible for the execution of high-quality and timely client projects. The Implementation Specialist will bring all projects assigned through the lifecycle with a focus on speed, quality, and client satisfaction at the helm and will have a comprehensive understanding of Onbe's product suite and a passion for setting clients up for success. This role will collaborate across departments to drive process improvement and best practices that position Onbe as a leader in the industry.

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities:

• Manage cross-functional activities that support low/mid-level scale implementations; deliver programs accurately, and within agreed-upon timelines.
• Serve as single point of contact for all change orders, escalations on existing client program base.
• Execute effective implementation methodology and customize project plans based on internal processes, configuration requirements, and client needs.
• Coordinate project deliverables among internal teams ensuring adherence to defined service level agreements.
• Maintain accurate project status to achieve deliverables and keep task owners apprised on next steps.
• Escalate barriers to project success, partnering closely with Client Support and Leadership to action and resolve issues quickly.
• Configure and test internal systems to verify all program requirements have been fulfilled.
• Adhere to all Risk and Compliance policies and procedures.

Qualifications:

• Bachelor's degree
• 2+ years of experience in a client-facing onboarding role using proven implementation or project management methodologies.
• Preferred experience in implementing and managing projects across multiple platforms
• Excellent business writing and communication skills
• Knowledge of Microsoft programs including Word, Excel, and PowerPoint
• Familiarity with the payment industry ecosystem preferred but not required

The base salary range for this position is between $59,580 to $66,150 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, Open PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we're constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence.