Treatment Coordinator

Job Description

Job Description

Treatment Coordinator

Are you a warm, engaging professional who thrives on helping patients say "yes" to life-changing treatment? We're a boutique patient-first practice known for exceptional outcomes and a concierge-level experience. We're seeking a confident Treatment Coordinator who loves connecting with people, building trust, and guiding them through significant, elective treatment decisions — while also helping keep our front office running smoothly and our patients well cared for.

Schedule:
Monday–Friday: Full time!
Rotate Fridays!

Compensation & Benefits
We offer a culture that values caring, professional development, growth, and sustainability. Our comprehensive and competitive benefits package includes but is not limited to:

• Competitive base plus performance incentive tied to case acceptance

• Medical, Dental and Vision insurance options

• Short-term and long-term disability insurance

• Life insurance gifted to you

• 401(k) with employer match

• Paid time off and paid holidays

• A team culture focused on growth, communication, and high-quality care

• Work-life balance

What You'll Do
As a key member of our team, you will drive case acceptance and deliver an exceptional patient experience by:

• Owning the case presentation for all treatment plans, including large, comprehensive, and elective cases (implants, full-arch, cosmetic, restorative)

• Building genuine rapport and helping patients see the value of investing in their care

• Leading financial conversations with confidence and guiding patients through payment & financing options

• Following up with unscheduled treatment to drive case acceptance

• Owning your case acceptance metrics — tracking and improving them

• Greeting and checking in patients, answering phones, and delivering a welcoming front-office experience

• Scheduling and coordinating future appointments based on provider availability and treatment needs

• Reviewing insurance benefits and estimating patient out-of-pocket costs as part of the financial conversation

• Partnering with clinical providers to translate diagnoses into clear, compelling plans

• Maintaining accurate patient records, notes, and financial agreements in the dental software

• Ensuring compliance with HIPAA and Squire Dental financial policies

• Supporting a positive, team-oriented culture and helping the front office run smoothly

Qualifications

Required:

• High school diploma or equivalent

• Proven track record presenting and closing high-value, elective, or self-pay services (dental treatment coordination strongly preferred; aesthetics, cosmetic surgery, orthodontic, premium medical, or high-end sales also considered)

• Excellent verbal communication and a consultative, relationship-first style

• Comfort with financial conversations and objection handling

• Strong organizational skills and comfort with front-office and scheduling responsibilities

Preferred:

• Experience presenting large treatment plans in general, cosmetic, implant, or specialty settings

• Prior dental front office or treatment coordination experience

• Proficiency in dental software systems (Denticon)

• Knowledge of dental procedures, terminology, and insurance

• Familiarity with third-party financing platforms (e.g., Sunbit, CareCredit)

Work Environment & Physical Requirements

• Premium, patient-centered dental office environment

• Frequent sitting, phone use, and computer work

• Occasional walking between clinical and front office areas

• Ability to lead emotionally significant, high-value conversations with warmth and professionalism

Don’t Wait! Apply Today!

We are an Equal Opportunity Employer and prohibit discrimination or harassment of any kind. Employment decisions are based on qualifications, merit, and business needs. We are committed to fostering a professional and respectful workplace where all individuals have an equal opportunity to contribute and succeed, and where everyone has the opportunity to feel valued.