Premium Retail Ops Lead: Inventory & Guest Experience

The Associate Store Manager is a hands-on retail leader responsible for operational excellence, inventory management, and supporting a premium Guest experience. This role oversees all back-of-house operations including inventory accuracy, replenishment, shipment processing, operational standards, and organization, while also supporting sales floor leadership and store presentation. As Manager on Duty in the Store Manager’s absence, this individual helps lead daily operations, coach associates, uphold visual and operational standards, and ensure the store consistently reflects the Thuma brand. Ideal candidates are organized, solutions-oriented leaders who thrive balancing operations, team leadership, and Guest care in a fast-paced retail environment. You Will Own operational excellence across inventory management, replenishment, shipment processing, stock organization, and inventory accuracy to ensure a seamless store operation. Lead execution of daily operational standards, including opening and closing procedures, store organization, cleanliness, and visual presentation. Identify operational opportunities and implement process improvements that enhance efficiency, consistency, and the overall Guest experience. Serve as Manager on Duty in the Store Manager's absence, providing leadership, decision-making, and support for daily store operations. Coach, develop, and onboard team members while driving accountability to operational standards, performance expectations, and company policies. Deliver a premium, hospitality-driven Guest experience by resolving escalated concerns with professionalism and partnering cross-functionally to ensure seamless Guest outcomes. Serve as the store's operational expert across systems and processes, leveraging platforms such as Shopify, NetSuite, and Gladly to support the team and resolve complex issues. This Might Describe You 2–4+ years of retail leadership experience in premium retail or showroom environments Strong operational and organizational skills with attention to detail Experience handling inventory management systems and operational workflows Demonstrate expertise across store systems including Netsuite, Shopify, Gladly, and related platforms, serving as the team's operational resource and escalating complex issues when appropriate Proven ability to resolve Guest issues with professionalism and care Comfortable leading teams and making decisions independently Strong communication and interpersonal skills Experience serving as keyholder or Manager on Duty Experience in furniture, home, lifestyle, or luxury retail environments Passion for design, hospitality, and Guest experience Ability to multitask and adapt in a fast-paced retail environment Availability to work evenings, weekends, and holidays as needed Ability to lift and move merchandise up to 50 lbs Why Join Us 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions. Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships. Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work. Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays. Employee Discount**: 40% off almost all Thuma products. Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000. Some exclusions may apply Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines. $32 - $37 an hour Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law. Who We Are Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality. We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn. Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always. #J-18808-Ljbffr Thuma