Retail Yard Customer Service Representative

Job Title

Tasks include providing assistance to customers in pulling their orders, inspecting merchandise and making returns, pulling orders from stock, loading orders onto delivery trucks and unloading stock as it comes in, and maintaining work area in a clean, safe and orderly manner.

Responsibilities

Greets customers when they enter the yard

Loads and safely handles customer orders

Maintains knowledge of proper identification of inventory items

Locates and pulls correct items by type, style and quantity as directed by supervisor to fill order completely, quickly and accurately

Assists supervisor, other employees and other work areas as needed

Operates forklift to load and unload trucks as directed by supervisor

Assists truck drivers in loading merchandise and materials ensuring it is safely and properly handled to prevent damage

Assists truck drivers in unloading of and returning of credit items and ensures items are returned to proper storage location

Unloads incoming freight and checks count to see if it is correct

Completes necessary reports, i.e., checks orders filled, checks material received and forklift inspection sheets

Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone

Provides the highest level possible of service to all customers with the main objective of serving our retail customers

Provides customers with information on additional items related to purchases made

Operates cash register, makes change, and issues receipts to customers

Maintains up-to-date knowledge of the products sold, product usage, product prices and new products on the market

Maintains clean and litter-free environment

Performs duties in a safe manner observing safe procedures while constantly alert to any unsafe working conditions

Attends and participates in all company-sponsored training programs as required

Promotes team concept

Skills, Knowledge & Abilities

Ability to operate a cash register (computer) equipment

Ability to do math, read orders, follow instructions

Ability to communicate with customers, other employees and supervisors using verbal and written skills

Good interpersonal, communication and customer service skills both on the phone and in person

Knowledge and ability to use safe lifting techniques

Physical Demands

Ability to stand up to 8 hours at a time

Ability to reach overhead to grasp materials

Ability to sit, climb or balance, lift, twist, and bend, stoop or squat to floor level on a repetitive basis

Strength: maximum lift, carry, push or pull up to 100 pounds, frequently lift/carry up to 50 pounds

Must be able to climb, balance, stoop, kneel, crouch, crawl, and reach with manual dexterity

Vision (acuity, depth perception, field of vision, accommodation)