General Manager

General Manager

Fini Pizza - Williamsburg More Info

305 Bedford Ave, Brooklyn, NY 11211, United States Full Time • Salary ($70k - $75k)

Required Years of Experience: 1 year

Job Details

Position: General Manager Direct Supervisor: Hours: 60 hrs per week Core Responsibilities

Culture

Lead, support, and inspire Team Fini with the core LFG values always in mind (LOVE, FAMILY, GRATEFULNESS) Balance art and commerce to maintain a healthy business, happy guests and employees while serving hospitality greatness Ensure all employees feel safe when they enter the work environment. Schedule routine employee check-ins with HR to ensure all employee experiences are heard and documented. Maintain a positive work environment that also embraces feedback (positive and negative) and accountability Daily Operations Develop opening and closing procedures for the team so they can be prepared for all hours of operation (Monday - Sunday Pizzeria 12-10, Private events Variable) Maintain FINI vibe (aesthetic, hospitality, general maintenance) Conduct daily walk-through to ensure DOH, DOB, SLA, Local Fire dept. protocols are followed. Permits should be posted per state requirements w/ copies saved electronically for reference. Obtain a food handlers license to maintain inspection readiness and help train staff members to do the same Maintain guest facing platforms displaying all menus, hours of operation and general information (Fini Pizza website, Uber delivery platform, Google business page, In-store signage) Create a maintenance/utility schedule for all areas of the restaurant (grease trap, hood cleanings, plumbing & electrical needs, pizza oven repair, rental machine cleanings - dishwasher & ice machine)

Guest Experience & Quality Control

Implement staff trainings to create a warm environment for guests (necessary voice projections, smiles, thank you's and appropriate follow up questions) Read, process, and communicate all guest feedback (face-to-face interactions, reviews, and emails) to the team & ownership Regularly taste all products (events items, pizzas, salads, Italian ice, desserts, and beverages) to uphold the FINI standards Create a system for answering all guest emails, texts and phone calls - including shift leaders and cashier team members so we are as responsive as possible (especially with order & private event inquiries) Lead pizzeria and events service to ensure proper wait times and flow occur Scheduling & Staffing Management Maintain a strict labor cost budget of 20% (10% BOH labor,8% FOH labor, 2% events labor) . Labor tracker sheets should be filled out weekly w/ projections in order to react as quickly as possible to sales. Manage scheduling BoH and FoH. All paycom schedules should be posted 2-3 weeks in advance for all team members (including shift leaders and managers) Check employee timecards for schedule alignment, breaks are taken, OT minimized, spread of hours cut Respond quickly to call outs and no-shows to ensure restaurant can operate during all hours (all managers and shift leaders are help cover open positions ) Implement Fini training outlines for all positions ( including recipe cards, station diagrams and checklist.. HR provided*) Communicate disciplinary action with HR and ownership present ( firing with HR / ownership) Manage a daily and weekly tip sheet entry process (HR will provide sheets, Legal team will double check process) Distribute weekly paychecks in line with the typical HR payroll process Administrative Operations Send EON reports daily using the provided template Cash management - conduct nightly cash drops in a safe, cash withdrawals at the bank, employee reconciliation and reimbursements Manage a personal google calendar & location calendar for weekly meetings on private events, cost management and overall performance with ownership & HR Locations google drive - general organization Manage all food & beverage & supplies purchasing for pizzeria, catering, and events (20% food cost, 40% NA bev cost, 20% or lower alcohol cost, 4% or lower operating costs, merch as little as possible) Process invoices for all weekly purchases (alongside production and accounting team). Ideally all invoices are sent electronically and managed daily in a google sheet. Physical Requirements Duration of shift spent on feet with ability to lift up to 50 lbs

Compensation: Salary ($70,000.00 - $75,000.00)

Required Skills: Leadership, Team Management, Conflict Resolution, Communication Skills, Organizational Skills, Attention to Detail, Customer Service Orientation, Problem Solving Skills