Veterinary Receptionist (Care Coordinator) - Heart of Brooklyn Veterinary Hospital - Flatbush

Job Description

Job Description

PetVet Care Centers' Heart of Brooklyn Veterinary Hospital - Flatbush is currently seeking a Care Coordinator to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Heart of Brooklyn – Flatbush in Brooklyn, New York, is a vibrant, community-driven practice delivering high-quality care in a collaborative environment that reflects the diversity and energy of the neighborhood it serves.

Why Join Us:

• We are a growing, team-oriented small animal practice in Brooklyn where client experience is everything, and we pride ourselves on delivering compassionate, efficient care while continuing to strengthen our hospital culture and operations.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Minimum 2+ years of experience in a small animal veterinary general practice setting required
• Strong understanding of veterinary workflow, terminology, and client communication
• Experience scheduling appointments, checking clients in/out, and managing multi-line phones
• Experience obtaining and sending medical records
• Ability to review patient charts, vaccine reminders, and wellness due dates accurately
• Experience using veterinary software/PIMS systems required
• Ability to work efficiently and professionally in a fast-paced environment
• Strong communication, organization, and multitasking skills required
• Applicants must be 18 years of age or older to be considered for this position

Preferred Skills (Nice to Have)

• Experience with Vetter software preferred
• Experience processing estimates, invoices, and end-of-day procedures
• Knowledge of Antech/Idexx platforms and laboratory workflow
• Experience supporting surgery scheduling and workflow coordination
• Familiarity with veterinary preventive care and client education
• Experience opening/closing a veterinary hospital preferred

Schedule: Full-Time (preferred), Day shift. Must have flexibility for rotating Saturdays.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$21—$24 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.