Community Director

Job Description

Job Description

Redstone Residential is a national student and multi-family housing operator, managing more than 38,000 beds across 20 states. We are one of the largest third-party student housing management companies in the U.S. - and we're just getting started.

Our rapidly growing conventional housing portfolio reflects our ambitious, forward-thinking approach to real estate management. Headquartered in Provo, Utah, we combine industry-leading systems with a high-energy culture to deliver exceptional property performance and resident experiences.

Redstone's purpose is " to empower our people and elevate communities ." We achieve our purpose by embodying our core values:

• We Are Believers
• We Communicate Authentically with Care
• We Stay The Course
• We Drive Performance

CLASSIFICATION: Full-time, Non-Exempt, Benefits Eligible

COMPENSATION: $63,000 per year + ability to earn up to an additional 15% of salary in performance bonuses

POSITION SUMMARY: This role is laser-focused on driving leasing performance, occupancy, and resident retention for the community. The Community Director partners closely with the Community Manager on day-to-day operations and is a primary point of contact for current and prospective residents. This role is ideal for someone looking to grow into a Community Manager position and who thrives in a fast-paced, goal-oriented leasing environment.

KEY DUTIES & RESPONSIBILITIES:

Leasing & Occupancy:

• Own the leasing pipeline -- conduct tours, follow up with prospects, and convert leads to signed leases
• Monitor daily, weekly, and monthly leasing and occupancy KPIs; escalate concerns to the Community Manager
• Execute the community's pre-leasing and renewal strategies to hit occupancy and revenue goals each academic cycle
• Manage and execute the renewal outreach program, ensuring all current residents are contacted through the renewal process
• Conduct regular market surveys and shop comparable student housing communities in Eugene to stay current on pricing and promotions
• Implement leasing promotions, campaigns, and outreach programs in collaboration with the Community Manager

Resident Relations & Retention:

• Serve as a primary contact for resident needs, questions, and concerns -- responding promptly and professionally
• Build a positive, community-centered living environment that supports resident satisfaction and retention
• Plan and support resident events, programs, and communications (newsletters, social media, etc.) that drive engagement
• Review notice-to-vacate requests and identify root causes; proactively work to improve retention
• Build and maintain relationships with campus and community resources including University of Oregon housing offices, student organizations, and local businesses

Administrative & Operations:

• Process lease applications, execute lease agreements, and manage lease file accuracy in Entrata or designated property management software
• Collect rent, post payments, and assist with delinquency follow-up under the direction of the Community Manager
• Conduct move-in and move-out inspections and ensure accurate documentation
• Assist with preparation of weekly and monthly leasing reports submitted to Redstone
• Maintain office organization, ensure common areas are ready for tours, and uphold property appearance standards
• Support the Community Manager with special projects, marketing initiatives, and property reporting as needed
• Conduct all business in accordance with Fair Housing laws, company policies, and applicable Oregon landlord-tenant regulations

Team & Leadership:

• Collaborate with leasing staff, providing coaching and guidance on leasing best practices
• Step in to support overall property operations in the absence of the Community Manager
• Contribute to a high-performance, team-first culture aligned with Redstone's core values

EXPERIENCE & QUALIFICATIONS:

• 1-3 years of experience in student housing, multifamily leasing, or property management
• Demonstrated track record of hitting leasing and occupancy targets
• Client-ready professional demeanor with strong communication skills -- written and verbal
• Experience with property management software (Entrata preferred, but not required)
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Team player with a positive, solutions-oriented attitude
• Proficiency in Google Apps and Microsoft Office
• Ability to work some evenings and weekends during peak leasing season

BENEFITS:

• Health, Vision, and Dental Insurance
• 15 days of PTO and 10 paid holidays
• 3 Paid service days
• Paid parental leave
• 401K Plan with up to 6% matching
• Continued Education Program
• Employee Assistance Program
• Professional Development Program
• Short-term Disability Insurance

At Redstone Residential, we're committed to creating a workplace where people thrive. We believe in elevating communities, starting with our own team. Whether you're just beginning your career or looking to grow in a fast-paced, purpose-driven environment, we'd love to hear from you.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.