IT Client Delivery Leader

Role Description

The IT Client Delivery Leader translates business needs into actionable IT demands, advocates for the division within enterprise IT planning and prioritization processes, and ensures technology delivery supports safe, efficient, compliant, and scalable healthcare operations across hospitals, ambulatory surgery centers, physician practices, and related care settings.

• Divisional IT Advocacy: Serve as the primary IT advocate for assigned divisional leadership, ensuring divisional priorities, operational/clinical needs, risks, and service concerns are represented in enterprise IT planning, governance, prioritization, and execution.
• Executive Relationship Management: Build trusted working relationships with division presidents, market leaders, facility executives, clinical operators, physician practice leaders, and shared-service stakeholders to understand business objectives and translate them into IT needs.
• Demand Intake and Prioritization: Assist with and guide divisional IT demand, including operational requests, project needs, technology gaps, service issues, regulatory concerns, and growth-related requirements. Partner with corporate IT leaders to prioritize work against enterprise capacity and risk.
• Budgets and IT Costs: Assist with the development of IT budgets and guide IT spending decisions. Recommend and explain technology as needed to enable standardized, cost-effective, and functionally suitable solutions.
• Service Delivery Oversight: Monitor IT service performance for the assigned division, identify recurring issues or service gaps, escalate barriers. Coordinate with infrastructure, applications, cybersecurity, service desk, field services, data, and vendor teams to drive resolution.
• Project and Initiative Alignment: Partner with project managers, solution owners, technical teams, and divisional stakeholders to ensure IT initiatives are appropriately scoped, communicated, sequenced, adopted, and delivered in support of divisional and enterprise objectives.
• Risk, Compliance, and Cybersecurity Alignment: Promote adherence to corporate IT standards, cybersecurity controls, HIPAA requirements, audit expectations, and healthcare regulatory obligations. Help divisional leaders understand technology risk and required remediation actions. Help drive coordination and response from site tasks for the assigned division.
• Communication and Change Enablement: Provide clear, timely communication to divisional stakeholders regarding IT changes, outages, projects, standards, support processes, and technology decisions. Support adoption of new solutions through stakeholder engagement, readiness planning, and feedback loops.
• Issue Escalation and Resolution: Act as a senior point of coordination for complex or high-impact IT issues affecting divisional operations. Ensure appropriate ownership, follow-through, executive visibility, and closure.
• Continuous Improvement: Identify opportunities to improve IT service consistency, responsiveness, standardization, transparency, and business value across the division and across the broader three-division operating model.

Qualifications

• Bachelor’s degree in information technology, healthcare administration, business administration, or related field, or comparable work experience.
• Proven experience, typically 5+ years, in IT leadership, client delivery, relationship management, healthcare technology operations, or related roles.
• In-depth understanding of IT service delivery, demand management, incident escalation, project delivery, change management, governance, and continuous improvement practices.
• Prior healthcare operations or healthcare IT experience related to hospitals, ambulatory surgery centers, physician practices, or other care delivery environments is strongly preferred.
• Working knowledge of healthcare regulatory, privacy, security, audit, and compliance expectations, including HIPAA and applicable corporate governance standards.

Requirements

• Ability to travel as needed to support divisional leadership, facility engagement, critical initiatives, escalations, projects, and operational reviews; estimated travel up to 50%.
• Ability to work in a self-directed manner with minimal supervision to accomplish tasks.
• Ability to think strategically and take decisive action tactically.
• Strong verbal, written, and presentation skills.
• Strong negotiation and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently or in collaboration with multi-disciplinary teams.
• Ability to manage frequent interruptions that result in having to re-evaluate priorities.
• Ability to adapt to changing client needs and evolving technology landscapes.
• Exceptional problem-solving and critical-thinking abilities.
• Possesses strong business acumen and the ability to communicate effectively with executives, operators, clinicians, technical teams, and vendors.
• Ability to function efficiently in stressful work environments.
• Maintains regular attendance habits, follows directions, takes initiative.

Benefits

• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life Insurance.
• PTO.
• 401(k) retirement plan with a company match.
• And more!