Dispatch Coordinator, Charging

Dispatch Coordinator

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary: The Rivian Technical Service Operations Team is responsible for the ongoing success of Rivian's Electric Vehicle Supply Equipment (EVSE) and energy products. We are looking for a Dispatch Coordinator to facilitate and support field logistics for the Charging Service Operations team during the commissioning and maintenance of our network. In this role, you will work with internal and external parties to ensure we readily respond to issues. The ideal candidate is innately adept at organization and preparation; able to see all the pieces on the board and know how to efficiently move them to accomplish a goal. The right person in this role views a logistical challenge as an opportunity to problem-solve rather than a source of frustration. With that said, they must be able to respond to situations as they evolve, often juggling multiple priorities. Excellent communication-skills and attention to detail is a must.

Responsibilities:

• Coordinate, schedule, and dispatch the most appropriate service resource (internal Technicians and/or Service partners), consistently looking for ways to optimize operations, reduce cost, or enhance communications.
• Partner and support Field Service personnel by monitoring the status of all dispatches and ensure adherence to Charging service operations SLAs.
• Execute pre-defined parts ordering processes and ensure parts are delivered.
• Check service parts inventory at PDCs and forward stock locations and report discrepancies to parts analysts.
• Collect proper documentation from cross functional teams for commissioning purposes.
• Assist in scheduling site commissionings.
• Assist in scheduling campaigns and special projects.
• Request work order creation with network operations center team for field service technicians and cross functional teams when required.
• Perform above and beyond to ensure all relevant information related to all service calls is captured thoroughly within Rivian's Service Operations System(s)
• Coordinate schedule with Rivian customers and provide the best service experience possible. Address any concerns they may have.
• Collaborate and partner with Rivian Service centers and/or 3PLs to provision parts, materials, and/or vehicles as necessary.
• Drive excellent performance for Rivian service partners and internal teams.
• Update key stakeholders on dispatch status. Develop skills to begin executing more advanced procedures.
• Perform additional duties as assigned
• Flexibility to work overtime when needed, including rotating weekend/on-call coverage

Qualifications:

• High school Diploma or Graduate Equivalency Degree.
• 2-4 years' experience dispatching for a company focused in Service Operations, Logistics, Warehousing, or Transportation.
• Proven professional experience utilizing various computer systems such as, G-mail, Google sheets, Docs, Slides Word, PowerPoint, Excel, ETC.
• Skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions.
• Project coordination/management experience in construction, charging installation, or similar a plus.
• Experience with Salesforce Service Cloud/FSL a plus.
• Must obtain current valid driver's license.
• Ability to sit or stand for 8-10 hours per day.
• Ability to lift and carry 5-10lbs.
• Occasionally required to walk, stoop, kneel, or crouch.
• Required to communicate using phone and/or e-mail.
• Ability to view, read, and interpret documents such as SOPs, safety rules, operating and maintenance instructions.

Pay Disclosure: The salary range for this role is $26.87 to $30.75 for Maryland and New Jersey based applicants. The salary range for this role is $24.53 to $28.08 for Georgia based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.