Commercial Products Manager-North America

Commercial Products Manager

Under general supervision, it establishes/drives/supports new market growth in the commercial plumbing/high-rise market, through distribution sales, established plumbing agents, manufacturer partnerships, engineer/contractor/design-build specification, and the potential for private label opportunities. Travel on company business up to 50-70%.

Reports To: National Account Manager North America

Examples of Essential Duties and Responsibilities:

Market Development:

• Establish and pursue strategy for Cla-Val commercial plumbing/high-rise market presence and growth:
• Evaluate, hire, and support manufacturer representative agency network
• Investigate opportunities for private label or manufacturer partnerships
• Track market trends, competitive landscapes, customer feedback, adjust strategies as necessary
• Develop genuine industry relationships and presence
• Organizing price structures, incentives, proposals, agent agreements
• Perform basic outside sales functions (independently and/or on behalf of agencies):
• Warm/Cold calling to key contractors, distributors, designers

Market Support:

• Manage customer inquiries via phone and digital channels with prompt, accurate, and complete responses;
• Prepare quotes using internal systems, maintain customer records
• Coordinate with headquarters to ensure accurate specifications, pricing, and order fulfillment;
• Support warranty claims, returns, and service requests by collaborating with factory teams

Technical Competency & Product Knowledge:

• Develop proficiency in hydraulic-operated automatic control valves and their respective plumbing/high rise applications
• Train industry professionals on the above
• Review technical documents, specifications, and drawings to guide product selection.
• Partner with engineering and product specialists for customer-specific solutions.

• Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations
• Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position.

Qualifications Guidelines: Any combination equivalent of, but not limited to, the following:

Experience/Training/Education:

• 2 7+ years of experience in inside sales, business development, outside sales and/or Sales Management in a technical, industrial, mechanical, waterworks, plumbing, or related industries is highly preferred; considerable training in company products and applications;
• Bachelor's degree (Business, Engineering, Marketing, or related field), or equivalent experience may be substituted;

Knowledge/Skills/Abilities:

• Excellent communication skills both verbally and written;
• Strong critical thinking and problem-solving abilities;
• Strong presentation skills;
• Proficient in Microsoft Office Suite;
• Experience with CRM/ERP systems
• Able to analyze market and determine customer product needs;
• Able to read and interpret engineering drawings, schematics, and blueprints;
• Solid understanding of wholesale distribution channels and nuances;
• Ability to learn technical product lines (hydraulic valves & controls);
• Ability to interact confidently and professionally in a networking environment;
• Able to plan, schedule, organize, and prioritize work with limited oversight;
• Able to establish and maintain effective relationships with sales, office, and warehouse staff and management, engineers, distributors, end users, contractors, and governmental representatives;

Physical Requirements:

• Must be able to stand for extended periods of time;
• Must be able to climb if required to access valve equipment locations;
• Must be able to walk for extended periods of time and distances to access customer installations;
• Able to lift and move items up to 30 lbs.;
• Able to safely operate a motor vehicle; and
• Ability to perform essential functions of the job, as defined;
• Reasonable accommodations provided upon request

Special Requirements :

• Able to travel on company business as required;
• Must currently reside within Sales Territory;
• Possession of a valid driver's license
• Have and maintain an acceptable driving record;
• Consent to enrollment in the company Driver Monitoring Program

Griswold Industries is an Equal Opportunity Employer - BY CHOICE Griswold Industry's VEVRAA AAP is available to any employee or applicants for employment to inspect upon request. The AAP is available for inspection in the Human Resources office, located at 860 W. 17th St, Costa Mesa, CA 92627, between the hours of 7:00am and 2:00pm, Monday through Friday, with the exception of holidays and shutdown periods.